Adams PolishesReviews of adamspolishes.com

Placed and almost $200 order 9 days ago now and the order still shows as unfulfilled on the website. The shipping label has not even been generated yet. I was told by a friend that there products are really good so I thought I would give them a try. I was using Chemical Guys and if an order was placed by 5PM it usually shipped the next day! Disappointed with the customer service.

Received a email for mystery boxes , ordered and never received. Called customer service and was told they are super backed up from the Holidays. Interested enough ordered 1/11/26 Pretty disappointing , I would imagine the kit will contain multiple bottle of glass cleaner as usual. I don’t feel they care about customer service, just getting you into the que. I will stick with Jimbo or Chemical guys Received the order on1/21/2026 the box was filled with a mix of colors from the frozen/broken bottles. I took a video and pics sent to orders@adams… no reply. I called customer service and they advised they are reviewing this and will see what they can do and see what is left in stock. Just pretty sad when the main reason we pay more is for customer service and now it looks like I won’t even receive any non damaged items except for the $7.99 micro fiber towel that was sealed in plastic. Not sure if this is normal , but certainly disappointing

I highly recommend Adam’s Polishes. All many of these reviews seem to discuss poor customer service, but I’ve always had amazing support from their team. Not to mention the products are some of the best on the market. Sure, I’ve had packages get lost by the carrier, but that can happen with any business. If you’re looking for top class products with great service, this is the place.

They take a long time to ship. Every order i have made there are backorders that i had to call and find out why it hasnt shipped instead of them sending me an email letting me know about the issue. They dont have a solid inventory.

Used a can of their detail spray that was 2 yrs old. It leaked and was defective. The company said the can had no expiration date. When I asked for a replacement they said its too old. Hard to trust a company this stupid!

I purchased the Adam's Pro-Series Pressure Washer 2.0. By their own admission there is a design defect;” We have since revamped/updated the outlet adapter/bale.” They sent me a “U” shaped piece of wire with no instructions. I asked repeatedly for instructions for on how to repair the Adam's Pro-Series Pressure Washer 2.0 wire. They will not provide a picture or written instructions on how to repair the Adam's Pro-Series Pressure Washer 2.0 useless design defect. Since they will not provide a way to fix the Adam's Pro-Series Pressure Washer 2.0so I asked for my money back. They will not refund my money. DO NOT BUY THE Adam's Pro-Series Pressure Washer 2.0 × 1 or you will end up with a boat anchor.

First off I love the products and have recommended them to friends. However after trying to reach the company for the past few weeks via chat, email, and phone unsuccessfully I decided to write this review. I thought maybe they were having staffing issues but after roughly three weeks I an giving up. I didn't just try each of the above ways once I reached out several times. They have NO support.

Lots of hype really,, works ok but no big deal really ,, took awhile to get .The carrier is dhl with skitchy tracking ,, dropped the bottle of ceramic coating witch is the only bottle thats glass,, all the others are plastic,,and its thin testube like glass and it broke, my fault,so reordered and did fed ex 3 day delivery for 22$ extra and it was shipped dhl and been 5 days so far