Gregory A.
Inferior Packing
Your product is great, but the packing is ridiculously poor, UPS is not kind to boxes and just about every panel had one or two cracks in it, as luck has it I was able to salvage and complete project
Response from AcuslatAug 1, 2023
Dear Customer, Thank you for taking the time to provide your valuable feedback. It is important to us as it helps us improve our services. We sincerely apologize for the inconvenience you encountered due to the insufficient packaging of our product. It is certainly not the kind of experience we wish for our customers to have. While we're glad you appreciate the quality of our product, we understand the frustration caused by the damaged panels and we deeply regret that. We realize the crucial role that robust packaging plays in delivering our products in perfect condition and it appears we fell short in this instance. Please know that your experience has triggered an immediate review of our packaging procedures to avoid any such incidents in the future. We are also coordinating with UPS, our delivery partner, to ensure better handling of our products during shipment. Despite the hurdles, it's comforting to know that you were able to complete your project. We appreciate your resilience and adaptability. However, should you encounter any other challenges or require any further assistance, our customer service team is ready and willing to help. Once again, we're sorry for the trouble caused and we appreciate your understanding as we strive to make improvements. Thank you for helping us get better. Best Regards, Sally