AcuraPartsWarehouse.comReviews of acurapartswarehouse.com

What I paid for and what they sent are two different things then trying to return it been 5 days now. I gave up I will just take my business elsewhere. I bought a motor mount assembly with bolts and damper it was pictured on their website.They sent me the bracket for 75. Wasted 5 days of my time wanting all this proof I even bought it wanted to see the shipping label and box. Horrible experience I've been doing business with them for years too. Never again will a spend a penny with them.

They shipped the wrong product and would not confirm an RMA number and accept a return! I will never order from them again. I am glad it was only for a $20 product. Buyer beware!!

Part in stock, part not in stock, part in stock, part shipped, USPS never received it, label being generated for days... Need to resolve this. Wait until we investigate. You get the drift. Complete run around. Of course they charged my credit card the minute the order was placed and no delivery or even a promise of delivery.

A little over a week passed after I placed the order and they just cancelled the order with no reason. Wasted my time.

I want to start this review off stating that I have been happy in the past with the exceptions that I have always had a part backordered/canceled ultimately and the shipping takes a while. But for this particular order not only did I get a notice a few days later that parts were unavailable, but a notice even after this ( several days later) that I was required to pay an additional $14+ to receive my order because of "price changes". One part was $12 change about 3% and others were $0.44. Absolutely unprofessional and deceiving that this kind of business practices go on at such a company. A price change in a matter of days?? Come on! I sent a message indicating a choice of honoring their pricing at time of purchase (and I will notify the appropriate agencies) or canceling my order. They chose to cancel. I would avoid this company as there are much better and faster and cheaper options. I found this out because of this occurrence.

We ordered factory floor mats for our Acura RDX which arrived damaged. When we submitted photos of the damaged mats the company replied with an offer for a partial refund if we decided to keep them as is. Later they denied all responsibility and refused to make the situation right even denying the proof that they had already made an offer immediately after I sent them the images requested. We have filed a complaint with the BBB hoping to get resolution.

I have a 2005 MDX and needed new visors. I put in my vin number and orderd a new drivers visor. I was shipped a tan visor instead of the grey one I wanted. I tried to start a return, asking for store credit as I was going to purchase a grey one instead. I submitted for an RMA and it was rejected because the item has an electricial part. Yes, the lights on the visor are against their return policy. I asked for a review, sent pictures of the original item, in the original packaging, and was still denied, after 3 months of waiting. Make sure to call and ask if the part is the correct one for your vin. Make sure to read the return policy so you don't get screwed out of $150 like I did. ... Now we are into December and I get this response stating I have to update my review with my order number so APH can look into it, or else this review might be taken down. "You’ve written a review for AcuraPartsWarehouse.com, and they’ve asked for more details to better understand your experience. Just a reminder that you have 2 days left to provide more information or your review may be taken offline."

I ordered a part and when it arrived I realized it was the wrong part. I sent it back following all the return requirements. I never opened the package or pulled the part out of the box, but they denied my return after I spent $40 to send it to them. They stole over five hundred dollars from me and dropped a part I do not want or need on my front door step. They are not a good company so not do business with them.