AcuraPartsWarehouse.com Reviews | Read Customer Reviews of acurapartswarehouse.com

AcuraPartsWarehouse.com Reviews | Read Customer Reviews of acurapartswarehouse.com

AcuraPartsWarehouse.com reviews

Showing 75 reviews with 1 star · Clear filters

Adrian
Nov 21, 2025
Issue with returns
Don’t trust their horrible customer service with returns. They shipped me the wrong product and refused to make an exchange past their short return deadline. Spoke to managers Maribel and Joe and they are the worst experience I’ve ever had. They have zero customer service skills and will not help you process exchanges. They prefer to loose a loyal customer than honor a return/exchange. Also, they create a bogus return online experience where the system will not let you submit the claim unless you enter certain language for the request to go through. Horrible customer service and returns. Just pay the extra cost elsewhere to save the hassle with these people and company.
Response from AcuraPartsWarehouse.comNov 26, 2025
We sincerely apologize for the inconvenience you have experienced. Please email us at [email protected] with [TRUSTPILOT Complaint] in the subject line and include your order number if applicable to ensure your issue is directed to management for review. Your feedback is essential for improving our services. Thank you for bringing this to our attention.
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Privacy P.
Nov 20, 2025
Poor online experience and follow up
Incorrect size sold on website. Failure to reply to request for exchange or refund in a timely fashion. Unresponsive Refuse to provide an exchange or refund.
Response from AcuraPartsWarehouse.comNov 21, 2025
Thank you for sharing your experience, and we are truly sorry to hear about the challenges you faced. We understand how important it is and your feedback is invaluable and will help us improve and better serve our customers in the future.
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Yuri
Sep 4, 2025
Paid for next day shipping and the part…
Paid for next day shipping and the part didn't arrive till about a week later.
Response from AcuraPartsWarehouse.comSep 5, 2025
We sincerely apologize for the frustration you've experienced regarding the processing time. It's important to us that our customers feel confident and informed when making a purchase.
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Alvin D.
Sep 4, 2025
the software did not fix the…
Terrible the software did not fix the problem
Response from AcuraPartsWarehouse.comSep 5, 2025
We believe this review may have been intended for a different business, as the details mentioned don’t match our records or the services we provide. If this was posted in error, we’d appreciate a correction. Thank you!
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Soph S.
Aug 30, 2025
Black TPO plastic exterior trim for bottom of passenger door for 2019 RDX
Do not order from Acura Parts Warehouse. The image descriptions on their website are misleading even when you use your VIN number you would expect to be able to pinpoint the exact part but instead I recieved a completely different part. I had to pay for the price for part and shipping and now they won't even respond to my return request. I ended up going directly to Spreen Acura to order my part so I could get the correct part ordered. A waste of time and money. I dont even know what part I recieved. This website is a scam and not helpful at all.
Response from AcuraPartsWarehouse.comSep 3, 2025
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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Mike
Aug 30, 2025
Beware
Beware I think they are not selling oem parts on there website it shows water pump sold is yamada brand which has a stamp marked YNA but when I received mine it should YTC mark and look different then oem one coming to find out now and sucks.
Response from AcuraPartsWarehouse.comSep 5, 2025
We sincerely apologize for the frustration you've experienced regarding the part issue. It's important to us that our customers feel confident and informed when making a purchase. We appreciate you bringing this to our attention. Thank you for your feedback, and we’re committed to improving your experience with us.
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Michael
Jul 29, 2025
Send the Templates!
Oh, FANTASTIC! An AI response… Not even a real person… not worth hiring a person to review the Bot. You want to know how you can do better? SEND ME THE TEMPLATES FOR THE PARTS YOU SOLD TO ME!
Response from AcuraPartsWarehouse.comJul 31, 2025
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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Tommy
Jul 29, 2025
Sent an empty box with no refund.
Sent an empty box with no refund.
Response from AcuraPartsWarehouse.comJul 30, 2025
We’re truly sorry to hear about your experience. It’s disappointing to know we let you down, and we sincerely apologize for the inconvenience and frustration this caused. Your feedback is not taken lightly, and we’re committed to learning from this to ensure it doesn’t happen again. Thank you for bringing this to our attention.
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