AcuraPartsWarehouse.com Reviews | Read Customer Reviews of acurapartswarehouse.com

AcuraPartsWarehouse.com Reviews | Read Customer Reviews of acurapartswarehouse.com

AcuraPartsWarehouse.com reviews

Showing 75 reviews with 1 star · Clear filters

Robert
May 13, 2026
Nothing was resolved..Your A.i
Nothing was resolved..Your A.i. stated my "Part Number" was incorrect... 36160-RWC-A02 .... Is this not the part number?? Thanks
Response from AcuraPartsWarehouse.comMay 14, 2026
We're sorry to hear about your experience and truly appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like the opportunity to make things right. A member of our team will be reaching out to you directly to discuss the situation further. We value your input and hope to resolve this promptly.
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Alicia
Apr 28, 2026
The part you sent is wrong and doesn't…
The part you sent is wrong and doesn't work I drive a 2014 Accura RDX. THE part was marked Honda. Maybe supposed to be similar or same but NOT
Response from AcuraPartsWarehouse.comMay 1, 2026
Hi Alicia, Thank you for your feedback. We’d like to clarify that Acura is a division of Honda, and many OEM parts may be labeled as Honda while still being correct for Acura vehicles. We’ve reviewed your order and confirmed that a VIN was not used during the part selection process. There are multiple parts with the same name that fit your search result due to different options and trims. An RMA request also qualifies as wrong parts when the manufacturer mispacked an item, or the part number received does not match what was ordered. Since we don’t have visibility into a customer’s repair needs, we fulfill what is placed in the order. We appreciate your understanding and encourage the use of VIN verification via Parts Question in our LiveChat before placing an order. Our team is always happy to help! For more information regarding our returns policy, please visit: www.hondapartsnow.com/service/honda-return_policy
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customer
Apr 23, 2026
They sent me the wrong part
They sent me the wrong part, which was different from what was pictured as the confirmed part on their website. They then refused to correct the mistake or accept a return of the wrong part by claiming that I had opened the part because there was small hole in the plastic bag that has absolutely no impact on the part inside and that was there when they sent it to me. Avoid this seller. They are unreliable and won't take responsibility for their own mistakes.
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David W.
Apr 23, 2026
Charge but fail to deliver
I have ordered parts from APW in the past and did not have any issues. Since I currently work out of state I ordered a drain bolt and vtec solenoid for my daughter's RDX to repair on my next trip home. The tracking number says it was delivered early March, I came home mid April. I open the BOX and there is only the drain plug. No $130 solenoid. I contacted them but they are now hiding behind their 30 day return claim. I don't want a return, I want the part I was charged for delivered or a refund on my credit card. Very surprised at the lack of quality control for shipping and disappointed in their lack of customer service. If they don't deliver or give me a credit, I'll reach out to my credit card company to lodge a complaint and will never use APW again. I consider this mail fraud to charge for parts that you don't deliver.
Response from AcuraPartsWarehouse.comApr 23, 2026
Thank you for your feedback. We’ve looked into your order, and unfortunately it falls outside our 30-day return/RMA window. Because of this, we’re unable to process a replacement or return at this time. We know this isn’t the outcome you were hoping for, and we sincerely apologize for the frustration this may cause. Your feedback is essential for improving our services.
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Torsten
Mar 30, 2026
They likely scammed me out of $20+
They likely scammed me out of $20+, read on: This store keeps parts that are out of stock on their website, but shows them as in stock. I ordered a bunch of parts along with brake rotors. The brake rotors ended up being out of stock with no ETA, so I got the remaining parts shipped and bought the rotors elsewhere. Well, acurapartswarehouse charged me the same full shipping price as if they HAD sent me the heavy rotors, which they didn't. The estimated shipping and handling costs for the order comparing with and without these rotors was over $20 different. They are collecting shipping & handling money for parts they don't have in stock and work they didn't have to do, then you tell you later the parts aren't in stock. After calling them 4 times over longer than a month to dispute this, getting the runaround every time, they finally were able to "confirm" I was charged the "correct" amount for shipping and I just need to trust they are not lying about this and pocketing the difference. Save yourself the headache, money, gaslighting, and hassle and just order your parts ANYWHERE ELSE.
Response from AcuraPartsWarehouse.comMar 31, 2026
Thank you for your feedback. We apologize for the confusion, however, shipping is automatically adjusted when parts of an order are removed due to a variety of reasons. We work hard to keep our prices as competitive as possible, and the current pricing reflects the best rate available. We truly appreciate your understanding.
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Robert
Mar 27, 2026
Part received was not what was ordered
Part received was not what was ordered. Sent email but didn't get any response. Contacted Ebay and they refunded my purchase price. This is the only response I received from the AcuraPartsWarehourse.com, I will not be returning to this company's web site
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Gabby P.
Mar 27, 2026
The worse company argues with…
The worse company argues with customers, did not give updates lie about the shipping
Response from AcuraPartsWarehouse.comMar 30, 2026
Thank you for your feedback. We have looked into the referenced order number and we could not find any record of customer service exchange. We believe this review may have been intended for a different business, as the details mentioned don’t match our records or the services we provide. If this was posted in error, we’d appreciate a correction. Thank you!
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Jeury B.
Mar 10, 2026
Horrible experience with this company
Horrible experience with this company. I highly advise everyone to not buy or deal with them. They will send fake not genuine parts in Oem like packaging . Staff is extremely rude and not helpful at all . FAKE NON OEM PARTS!
Response from AcuraPartsWarehouse.comMar 11, 2026
Thank you for your feedback. We’re sorry to hear that you feel this way. To clarify, our products are genuine OEM items sourced directly from the original factory, not knockoffs or replicas. We understand misinformation is common, but we stand by the authenticity and quality of everything we sell. We understand that receiving an item in anything less than expected condition can be frustrating. We take all feedback seriously and stand firmly behind the quality of our products and customer service. We have requested more information on Trustpilot, please take your time and answer in detail as much as possible, so we may assist you further. We appreciate your feedback and will continue to uphold the standards our customers rely on. Edit: It has been a few days since we requested more information. We understand everyone has different schedule, however, please provide order information so we may investigate and assist you further.
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