AcuraPartsWarehouse.comReviews of acurapartswarehouse.com

Very slow prep and shipping for a product as over priced as it was. I've now found several matching items 3 times less expensive. Not good quality.

While I was satisfied with the price of the little parts, it took 4 days before they even shipped, and another 6 days before I received the small package. The shipping cost of $12.80 seemed excessive for a small box that weighed a few ounces. Will look elsewhere in the future, 10 days is a bit too long to wait in this day and age.

I don’t think the part was the right one how do I know if it was or wasn’t ? I bought windshield sunshade and it doesn’t cover the whole window

I bought a part matching with my VIN number. I took it to the dealer and they say it is not compatible. I couldn't return, since it took some time to get an appointment with the dealer and the return time window was too short.

Hi, one of the roof rails I ordered for my 2020 Acura MDX is bent. Is there some one I can talk to and address this issue. Please let me know who I can contact and the number to call. Thanks -Ed

Their website states openly that orders ship within 3 business days. I received my email with tracking that also states that the tracking number is NOT generated until or is SHIPPED. However this is very misleading, Its been about a week now and my order was just picked up by the post office. I contacted customer support and was promptly told "sorry, I can't help you so you will need to call the warehouse manager". Like one reviewer noted "Honesty is above all" and they are in short supply of it. Their website is great to navigate and user friendly. But all in all, I should have paid more and just went to a local dealer.

Pros: They had the parts that I needed. The order can more or less on time. Cons: Very long refund and return authorization process. Despite the return policy on their website, that states that the restocking fee will be waived if replacement order number provided, they still withheld that restocking fee from my refund. I emailed regarding the issue and had not received a response, called twice, but got "disconnected" while on hold. Honesty is above all. I found them dishonest!!!

Parts were packed/shipped horribly. I ordered front rotors, pads, and some brake hardware for 2014 Acura TL. Delivery of parts wasn't speedy, but not abnormally long either. But when package arrived, I knew I was going to have issues before I opened it. I could hear things rattling around and you could feel the rotors flopping around. They packed the two heavy rotors and brake pads in a box about 2.5 times bigger than the rotors. When rotors are packed in a box that's over twice as big as the rotors, with no brown packing paper or bubble wrap to keep thing from flopping all around, bad things will happen. During shipping, with all that room in the box, the rotors banged all around smashing open the brake pad box and smashing open the brake grease that comes with the pads. This grease got over everything and all over the brake pad material. Not to mention that the brake shims that were shipped with the brake pads somehow didn't match up with the slots to fit on the brake pads themselves. I contacted them about how horribly the package was shipping and told them how the grease had contaminated the brake pad material and bent the brake hardware as well. They asked for pictures, which is understandable and I took plenty knowing I would need them. I also took a video of package BEFORE opening because I knew it was not going to be pretty. I sent an email with the google link to the video. They said they don't do third party links, which is understandable. So I just sent a separate email with the zip file of all the pictures I took, about 18 pics in all. They kept saying there weren't getting the pics, but only after a week would go by each time and I would email to inquire about what is taking so long. Then they would inform me they couldn't "see" the pics. I sent the zip file again and same thing. They wouldn't tell me if they weren't getting the file or if images were corrupt or anything. This happened a total of 4 times before I finally just sent the pics separately without zipping them. . Then they came back and said they would reimburse me for the $17 brake hardware. Saying nothing about the grease all over the box and brake pads and nothing about how the shims don't fit the pads. This is the first (and last) time I order from them. I've placed online orders plenty of times from other Honda websites. Had a few issue along the way that was handled by the vendor very quickly and satisfactory. This was a new experience for me and with plenty of online ordering, I know this is not the norm.