Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

Cabo Boat A.
Dec 15, 2025
thank you for the help
thank you for the help
Response from Acuity SchedulingMay 2, 2026
We're glad we could help! We appreciate you taking a moment to share your thoughts with us.
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Rick S.
Dec 15, 2025
Setting up the scheduling
Setting up the scheduling is very confusing
Response from Acuity SchedulingFeb 12, 2026
Thank you for your feedback! We are eager to help. You can create a ticket via our Contact us page anytime here: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0 Our live chat hours are generally Monday through Friday, 4am-8pm ET. Here is a wonderful guide on getting started in the meantime: https://sqsp.link/pQWjyG Hope to hear from you soon!
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DAVID M.
Dec 15, 2025
The system works really well.
The system works really well most of the time but if I have a question I don’t know how to reach a real human being.
Response from Acuity SchedulingFeb 12, 2026
Thank you for your feedback! We are eager to help. You can create a ticket via our Contact us page anytime here: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here to talk to a human: sqsp.link/Ku37W0 Our live chat hours are generally Monday through Friday, 4am-8pm ET.
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Shay
Dec 15, 2025
No way to add onsite address after booking completed
There is no way to add a mobile service location after the client has already booked. I could not add it to the client information and there was no spot to edit on the schedule/calendar.
Response from Acuity SchedulingFeb 12, 2026
We're sorry to hear about this issue. We are eager to help. You can create a ticket via our Contact us page anytime here: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0 Our live chat hours are generally Monday through Friday, 4am-8pm ET.
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Nicole N.
Dec 15, 2025
Love the booking system.
Love the booking system.
Response from Acuity SchedulingMay 2, 2026
Thank you for your feedback, Nicole. We’re so glad to hear you’re loving the booking system. We appreciate you taking the time to share this with us.
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Lynn R.
Dec 15, 2025
Confusing site to use
Confusing site to use; lack of human customer support
Response from Acuity SchedulingFeb 12, 2026
We're sorry to hear about this issue. We are eager to help. You can create a ticket via our Contact us page anytime here: sqsp.link/tnyQZS Or, start a live chat in the lower right-hand corner here: sqsp.link/Ku37W0 Our live chat hours are generally Monday through Friday, 4am-8pm ET.
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Mark W.
Dec 13, 2025
Top-notch scheduling service
Pros * Prompt customer service. * Excellent usability. * Flexibility, e.g., block specific days/times for your own doctor appointments, lunch meetings, etc. * Set up appointment types for professional meetings, coffee meets, etc. * Text and email notification (adjustable). * Integrates with Stripe and other payment platforms. → Note: I did not receive anything for this review. (Trustpilot doesn't allow that anyway, but I thought I would emphasize the point since Acuity invited me to write a review.) Cons - I have not encountered any problems after two years. (Trustpilot requires a "date of service" but I've been using Acuity for two years.)
Response from Acuity SchedulingMay 2, 2026
Thank you for taking the time to share your feedback with us, Mark. We’re so glad to hear that you’ve had a positive experience with Acuity Scheduling over the past two years. It’s great to know that features like scheduling flexibility, notifications, and payment integrations have been working well for you, along with the support you’ve received. We also appreciate you noting your experience over time. Your thoughtful feedback means a lot, and we’re grateful you chose to share it.
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Konroy
Dec 12, 2025
Printing the calendar is difficult
There does not seem to be a way to print out a nice looking calendar that shows open slots and which slots are filled and by whom. Following the documentation provided by Acuity (below) ONLY shows slots that are filled. It does not show how many slots are open each hour.
Response from Acuity SchedulingJan 13, 2026
Hey there! Thank you for your review. You can print this by heading to Calendar, selecting the printer symbol, and then selecting Calendar View: https://sqsp.link/xHDVXN Any questions? Feel free to reach out anytime! https://sqsp.link/tnyQZS
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