Acuity SchedulingReviews of acuityscheduling.com

It's such an easy platform and I am SO glad I stumbled on to it.

I dislike that if I have a recurring client time and they want to change that time to another time, there’s no easy way to do that in the app. I have to wait to be on my laptop to use the website, cancel all their previous appointments and then reschedule the new recurring days. The problem is I end up not doing it and then forget to change them around.

I dont like paying a higher price and nothing is different

We find it very frustrating when it keeps shutting down after a few minutes "due to lack of use". This is inconvenient as we have always kept the booking system open as it is in constant use. This could just be a bug in the latest update, but it is one that would send me looking for another scheduling app

I love this app- very personalizable, sends emails to remind, and follow up. can create many different appt types, customize availability and gap management. Wish it stayed logged in on my phone and computer, sometimes is very glitchy when trying to log back in which is extremely frustrating when I'm with a patient and trying to check them out.

I don’t know. I barely use the features because I don’t have the awareness. I really just use it in the most basic way. I schedule sessions and block them with Acuity. I’m sure it does more than that. If you offered a free session with a human rep for helping me navigate and understand how to use it better, I could speak to this better. Right now, I really don’t have a whole lot of feedback, positive or negative. I’m glad it does basic scheduling. I guess for what I know, There’s a lot to be desired? I still have to log in to my website, count sessions and make a note of where they’re at in their package. It would be beneficial to charge my clients for from a stored cc. Not sure how to do that either.

This app has been a nightmare to work with. Every time they push a new change, something else breaks. There have been issues with vaulting cards and tap to pay. They constantly want me to do a work around and use the web browser in my phone which has horrible UI and is frustrating with their unwillingness to fix their basic features yet somehow there is time for some weird update that makes the experience even worse. Prioritize your quality Acuity! I would never recommend you guys.

I've been using acuity since 2020 at 3 different clubs for fitness & spa scheduling. One problem I'm experiencing now is that although our scheduling menu is hidden because we do all the scheduling manually, the link to reschedule still shows up if a client opens the link after saving the event to their personal calendar. Having an option to hide that would be great. Also, it would be helpful if the app version would show available gaps in the schedule when only one calendar is open just like it does on the desktop version. This would make booking a new appointment from the app much easier. Lastly, it would be nice if the appointments didn't default to the quarter hour. In our case, we have 10 minute gaps between appointments so when I need a start time to be at 9:10am, it will default to 9:15 and I have to change it back.