Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

Brittany W.
Mar 8, 2026
Easy to setup
Easy to setup, easy for clients to book. It’s just awesome all the way around.
Response from Acuity SchedulingMay 26, 2026
We're so pleased you and your clients are enjoying the experience, Brittany. Thanks for sharing! 💙
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TOM D.
Mar 8, 2026
I like Acuity Scheduling
We like Acuity Scheduling. It has all the bells and whistles of their competitor, Square Appointments Plus, except for the Automated Waiting List and Human Customer Support. BUT Acuity Scheduling has something Square Appointments Plus currently cannot provide; complete group event privacy. And that is why we use Acuity Scheduling. And I've also heard thar Acuity will roll out a new Waitlist feature soon. Yay! :-)
Response from Acuity SchedulingMay 26, 2026
It’s great to hear that Acuity’s group event privacy is such a highlight for your business. Great news! Our new Waitlist feature is currently rolling out; check out this guide to see how it works: https://sqsp.link/iRExLo. Our customer support team is always available if you have questions. The team can be reached 24/7 via email, or via live chat Monday through Friday, 4 AM – 8 PM ET here: https://sqsp.link/JSSld8. Thanks for choosing Acuity Scheduling!
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william G.
Mar 8, 2026
Good service but no customer service…
Good service but no customer service and the lack of customization can be frustrating
Response from Acuity SchedulingMay 26, 2026
We appreciate you sharing your experience. I understand the lack of customization can be frustrating. To see what’s currently possible for customization, I’d recommend checking out our guide here: https://sqsp.link/EiqLWC If that doesn't cover what you need, please reach out to our team here: https://sqsp.link/JSSld8. We’re happy to discuss workarounds or share your feedback with our product team. We're available 24/7 via email, and via chat Mon-Fri, 4 AM - 8 PM ET. Thanks for choosing Acuity Scheduling!
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Dana O.
Mar 8, 2026
Acuity scheduling is easy to use
Acuity scheduling is easy to use for my clients and my staff. We love it!!
Response from Acuity SchedulingMay 26, 2026
Hello Dana, we are so happy your staff and clients have had a great experience using Acuity Scheduling! Thanks for letting us know 💙
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Sydney M.
Mar 8, 2026
that when you purchase Acuity outside of Squarespace you can not integrate it
frustrated as I purchased Acuity scheduling to use while making my Square Space account, and they do not seamlessly integrate. There is no information posted to know this, and I need to rebuild a large amount of it and re-purchase it twice to have it merged for Squarespace.
Response from Acuity SchedulingMay 26, 2026
Hello, thank you for sharing your feedback. We’re truly sorry that your experience didn't meet expectations. If there is anything we can do to make this right, please reach out to us here: https://sqsp.link/JSSld8
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Tishana P.
Mar 8, 2026
Acuity held my funds hostage with no…
Acuity held my funds hostage with no explanation. I provided the information needed and its terrible
Response from Acuity SchedulingMay 22, 2026
Thanks for sharing your experience. We've sent you an email to work through this together.
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Dee's F.
Mar 8, 2026
I love everything about this app thank…
I love everything about this app thank you so much for allowing my business to grow
Response from Acuity SchedulingMay 20, 2026
We appreciate your feedback and are happy you're satisfied with Acuity Scheduling! We're glad we could support your growing business 🙌
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customer
Mar 8, 2026
I like acuity overall
I like acuity overall. A few things I don’t like is for a yoga studio it’s not as functional with not having the option to add an app. And I wish it saved card information every time so I could charge no show fees. I also wish it saved certain info so it was easier on me..such as when people buy an intro package they shouldn’t be able to purchase again. Overall easy and affordable it’s been great for starting a business
Response from Acuity SchedulingMay 20, 2026
Thank you for the review and your insight! Knowing what would make your studio run smoothly helps us prioritize the right features. Check your inbox for a direct email from our team where we can work on a solution together.
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