Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

Jen B.
Apr 19, 2026
time zone confusion
It's alright but sometimes the time zones confuse my clients -- sometimes they show in my time zone and sometimes they translate to the client time zone so it feels like an issue.
Response from Acuity SchedulingJun 23, 2026
Thanks for sharing this! To keep things clear for your clients, try using the %timetz% tag instead of the default %time% tag in your client notifications. The %time% tag only shows the time zone if a client is in a different zone than your account, but %timetz% will always display it. Check out this quick guide to make the switch: https://sqsp.link/ZIBzUD If you need any help making that switch or want us to take a look at your notification settings with you, please don't hesitate to reach out to our support team: https://sqsp.link/JSSld8
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Ademan C.
Apr 19, 2026
Change of month
I like it but, i loose a lot of appointments when its end of the month... clients don't get that they have to click on top to change month to see availability... they see calendar in grey and think its fully booked...
Response from Acuity SchedulingJun 23, 2026
Hi there! Thank you for writing your feedback about the Scheduling Page calendar in Acuity Scheduling. We understand how important it is for clients to navigate the calendar easily, and we're glad you brought this to our attention. We'll make sure to share your thoughts with our development team as they consider improvements. If you have any more questions or need further support with your account, you can reach our support team here: https://sqsp.link/cHI7xy.
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Wendy G.
Apr 19, 2026
Easy to set up and to start scheduling appointments.
Easy to navigate and set up appointments for my small business. The payment portal is easy to set up and manage too.
Response from Acuity SchedulingJun 22, 2026
Thank you for sharing your experience! Making scheduling and payment management easy for small businesses is exactly what we aim for. We truly appreciate you being a part of our community! 🙌
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Carol B.
Apr 18, 2026
My business started to grow once I…
My business started to grow once I offered online booking of my photography sessions! I highly recommend any business owner using this wonderful scheduling site.
Response from Acuity SchedulingJun 19, 2026
Hi Carol, thank you for taking the time to write a review of Acuity Scheduling! It's fantastic to hear that online booking using Acuity Scheduling, has positively impacted your photography business! If you need any further assistance with your account or have any questions, feel free to reach out to our support team here: https://sqsp.link/jxQRNq.
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Christopher C.
Apr 18, 2026
So easy to schedule appointments and…
So easy to schedule appointments and collect payments
Response from Acuity SchedulingJun 19, 2026
Hi Christopher, thank you for leaving a review of Acuity Scheduling! It's great to hear that you find it easy to schedule appointments and take client's payments! Your experience is important to us, and it's wonderful to know our platform is meeting your needs. If you have any further questions or need help with your account, feel free to reach out to our support team here: https://sqsp.link/HzXTAL.
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Lara L.
Apr 18, 2026
I probably would’ve given it 3 1/2…
I probably would’ve given it 3 1/2 stars of this had been an option. One big positive is that customers do not need to create a One big positive is that customers do not need to create an account or login to book online. For the most part, Acuity suits our needs however, as we have grown, we have found its flexibility is limited. With multiple therapists and various rooms available we have had to develop a lot of workarounds to make it suit our business model. Additionally, we have had quite a few problems with Acuity connecting to our Square reader for payment processing from the appointment screens. It also does not seem to work well with our iPads that we have used with our Square for retail. It’d be great if Acuity included a retail function so that we would not have to have two different systems. One last thing is that gift certificate certificates in Acuity are separate from those in Square, so therefore, we can only sell them through the booking software and then must manually work with them if applied to retail purchases.
Response from Acuity SchedulingJun 18, 2026
We appreciate you sharing your experience; thanks for choosing Acuity! We've passed your feature requests for a built-in retail function straight to our development team. While we can't build out every single feature request, your feedback is incredibly valuable to us. If you need a hand with your payment reader or want to look at your room setup together to see if we can simplify things, please don't hesitate to reach back out! You can connect with our support team anytime here: https://sqsp.link/JSSld8
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Janine S.
Apr 18, 2026
Great, but not intuitive
I love all that this app can do, but I find the back end really confusing every time I try to do things. It's not intuitive and things are buried in weird places. I wish there was a way to give feedback about what makes it challenging because it really does great things and the systems should be made a bit less convoluted.
Response from Acuity SchedulingJun 18, 2026
We really appreciate you taking the time to share this feedback. You mentioned wanting a way to share what makes it challenging, and we are all ears! We'd love to invite you to reach out to our team here: https://sqsp.link/JSSld8
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Rita S.
Apr 17, 2026
SUPER helpful!
Since there are a lot of little things to edit, it can take some time to get used to it, but once you learn about how it works, it is SUPER helpful!
Response from Acuity SchedulingJun 18, 2026
So glad Acuity Scheduling is working well for you! We appreciate the kind feedback 💙️
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