Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling Reviews | Read Customer Reviews of acuityscheduling.com

Acuity Scheduling reviews

683 approved reviews, newest moderated first

Peyton G.
Aug 14, 2026
I love this platform, will continue to use it.
I love this platform 🥰
Response from Acuity SchedulingAug 14, 2026
Seeing this completely makes our day! Thank you so much for the love and for being such a wonderful part of our community! 💙
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Jennifer
Aug 14, 2026
Great support and very patient!
Great support and very patient!
Response from Acuity SchedulingAug 14, 2026
Thank you for sharing this! We’re always here to help and so happy to hear you had a great experience with our team ✨
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Aliciacugliettayoga
Aug 13, 2026
Very happy
Coraline was extremely helpful and friendly. The suggestions she gave me to troubleshoot worked right away and my problem is solved.
Response from Acuity SchedulingAug 14, 2026
Hearing this makes our day! We’re so glad we got everything sorted out for you so quickly. Thanks for taking the time to share! 💙
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annette
Aug 10, 2026
The last customer representative is…
The last customer representative is patient, made me feel it was ok to ask questions so I could understand what the problem is. She is thoughtful in her questions to help me understand what the situation might be.
Response from Acuity SchedulingAug 11, 2026
Thank you for taking the time to share this. We're so glad you had such a thoughtful and patient experience with our team. Feedback like this means the world to us! ✨
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honest R.
Aug 9, 2026
10 years of loyalty lost due to abysmal customer support
After a decade as a paying customer of Acuity Scheduling, I am taking my business elsewhere. What was once a dependable platform has devolved into a textbook example of how not to treat your customers. Over the course of a recent service lapse, which continues to affect functionality I actively pay for, Acuity's support team failed at every turn. Despite repeated contacts, the core issue remains unaddressed with no timeline or pathway to a fix. I was treated like one of their developers, not a paying customer. Instead of taking responsibility for their errors, support deflected with technical jargon and a total lack of accountability, as though debugging their platform was somehow my job. The most appalling part was when they tried to drag my clients into their problem. Rather than resolving the issue on their end, I was instructed to involve my own clients in troubleshooting, turning a platform failure into my clients' inconvenience. This is unacceptable by any standard. This entire experience was unprofessional. After ten years of loyalty, I expected at minimum a good-faith effort to resolve a service disruption. Look elsewhere.
Response from Acuity SchedulingAug 10, 2026
Hi there. Thank you for sharing your feedback. Our team is truly sorry to hear about your recent experience, especially after a decade of trusting Acuity with your business. We understand how frustrating this situation has been and appreciate you bringing it to our attention. To make sure your concerns are addressed properly, we recommend following up directly in your existing ticket if you haven’t already. You can also reach out to us at https://sqsp.link/JSSld8, so we can connect with you directly.
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Jane
Aug 9, 2026
I did not understand the response
I did not understand the response. My question ended up having to involve all of my users logging in and fixing the problem themselves. The person who answered me didn't tell me that. I had to figure that out by myself.
Response from Acuity SchedulingAug 10, 2026
Thank you for taking the time to leave a review. We're very sorry to hear about the experience you had with our support team. If you still need assistance, feel free to reach out from the following page, and we'll be happy to help address any remaining concerns you have: https://sqsp.link/JSSld8
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Joe
Aug 9, 2026
Pay for top tier subscription for api? Crazy.
Acuity should allow access for small businesses to the api. What reason apart from a money grab would prevent acuity allowing access to the customer data through api? Nuts.
Response from Acuity SchedulingAug 10, 2026
Thanks for taking the time to leave a review. We offer different features across our subscription plan, with API access currently designated for our Premium plan. We appreciate your perspective on how this impacts smaller businesses and have passed your feedback along to our development team.
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Jennifer J.
Aug 8, 2026
Sorted the problem with patience and…
Sorted the problem with patience and speed
Response from Acuity SchedulingAug 10, 2026
Thanks for sharing! We’re thrilled our team could help get things sorted so quickly.
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