ActoraReviews of actora.shop

Response from ActoraOct 12, 2026

Hi Tess, I'm sorry a second shipment went out when you were only trying the drops. One-time purchase does exist. It sits on the product page next to the automatic refill option, which is the one with 25% off, and the order summary at checkout shows which of the two is on it. A refill can be cancelled or skipped whenever you like at actora.shop/account, or write to [email protected] and we'll do it for you.

Response from ActoraOct 12, 2026

Hey Dell, I'm sorry the second charge came as a shock, and that six weeks in you've not felt a change. The refill is the automatic refill option from the product page, shown again at checkout, and it stops as soon as it's cancelled on the account page. On the drops, the deeper changes usually need two to three months. I'd like the team to go back over the refund with you, so please email [email protected] or ring +61 2 5831 2050.

Response from ActoraOct 12, 2026

Hey Wendy, I'm sorry the charges kept coming after you'd asked for them to stop. A cancellation takes effect the moment it's made on the account page at actora.shop/account, and one sent by email counts once it reaches [email protected]. If anything is still open on your side, write to that address or ring +61 2 5831 2050 and the team will go through each payment with you.

Response from ActoraOct 11, 2026

Hey Annie, Thanks for telling us, and I'm sorry your emails seemed to go nowhere. Every email that reaches [email protected] gets an answer, so the ones that don't have nearly always been sent to an old address. If it's still not sorted, write to that one or ring us on +44 118 242 9838 and we'll sort it with you on the phone.

Response from ActoraOct 12, 2026

Hey Maha, I'm sorry the return and the extra charges turned into such a headache. Every email that arrives at [email protected] gets a reply, and refills stop the moment they're cancelled on the account page. What's in the drops is listed in full on the label, so it's simple to show a doctor. I'd like the team to look at your orders and the return again with you, so please write to that address or ring +44 118 242 9838.

Response from ActoraOct 12, 2026

Hi Sarah, I'm sorry this has been stressful, and thank you for laying it out so clearly. The refill option is the one with 25% off on the product page, next to one-time purchase, and it appears again at checkout. It's cancelled in the account at actora.shop/account using the email from checkout, and requests by email are picked up at [email protected]. Write to us there with your order number and we'll make sure it's closed and go through any charge that came after.

Response from ActoraOct 12, 2026

Hey Andrea, I'm sorry it ended up feeling like this. Once a refill is cancelled on the account page nothing further is taken, so if payments carried on it wasn't cancelled there, and the team can do it for you in a minute. Ring +44 118 242 9838 or email [email protected] with your order number and we'll close it and go over what was charged.

Response from ActoraOct 12, 2026

Hey Kim, I'm sorry more parcels arrived after you'd asked for them to stop. A cancellation shows on the account page at actora.shop/account the moment it's made, which is the quickest way to check where yours stands. I'd like the team to look at what was sent and charged after that, so please email [email protected] with your order number or ring +44 118 242 9838.