ActivTrakReviews of activtrak.com

From a product perspective, there were aspects of ActivTrak that worked very well. The activity tracking was accurate and reliable, and the activity logs provided detailed visibility into user behaviour and system usage. Reporting was generally consistent and easy to consume, making it straightforward to identify trends and review historical activity. Our initial experience with ActivTrak was frustrating. During the trial period we encountered issues with the authenticated proxy setup that we had been advised would work, but ultimately did not. This significantly limited our ability to properly evaluate the platform and generate meaningful reports. We requested a short trial extension to compensate for the lost evaluation time, but that request was declined. Due to internal confusion, a local administrator proceeded with a subscription purchase to obtain reporting capabilities. We then discovered we were committed to a yearly agreement and initially struggled to get assistance regarding cancellation and refund options. Multiple follow-up attempts went unanswered, which added to the frustration. That said, I want to acknowledge that ActivTrak eventually reviewed the situation and took ownership of the issue. The Manager of Customer Success, personally reached out, acknowledged the problems we experienced, and arranged for the subscription to be cancelled without penalty. This was a professional response and ultimately resolved our primary concern.

THIS IS A GOOD APPLI

Works perfectly, the ammount af data collected is a bit overwelming. very expencive in my oppinion.

It does everything I wanted it to. I didn't want to be pushed into buying or upgrading, that was the only downside. I would recommend this to anyone who wants to make sure there employees are working at there best. It is a effective tool to weed out the ones who are more of a hindrance to a company.

Very helpful app. Easy setup and easy to use.

Good software. But they provide too less space with free trial offer.

i am happy with the service provided by activtrak it has all features of ideal monitoring employee with minimum ease

It is good. Awesome