ActivTrakReviews of activtrak.com

ActivTrak charged our business credit card a significant amount without any notice or warning. When we contacted them, they claimed they had sent renewal emails in advance, but we never received any communication regarding the upcoming charge. The most frustrating part was their complete lack of customer support. There was no phone number to call and speak with a representative. The only way to address the issue was through email. Despite explaining that we were unaware of the renewal and had never received any notification emails, we were told that because we had not provided written cancellation notice 30 days in advance, they would not reverse or refund the charge. Poor communication, inflexible policies, and disappointing customer service. Charging customers a large amount without ensuring they are aware of an upcoming renewal, then refusing to work with them when issues arise, is not how trust is built. The lack of accessible customer support only made the experience more frustrating. I would think twice before doing business with this company.

From a product perspective, there were aspects of ActivTrak that worked very well. The activity tracking was accurate and reliable, and the activity logs provided detailed visibility into user behaviour and system usage. Reporting was generally consistent and easy to consume, making it straightforward to identify trends and review historical activity. Our initial experience with ActivTrak was frustrating. During the trial period we encountered issues with the authenticated proxy setup that we had been advised would work, but ultimately did not. This significantly limited our ability to properly evaluate the platform and generate meaningful reports. We requested a short trial extension to compensate for the lost evaluation time, but that request was declined. Due to internal confusion, a local administrator proceeded with a subscription purchase to obtain reporting capabilities. We then discovered we were committed to a yearly agreement and initially struggled to get assistance regarding cancellation and refund options. Multiple follow-up attempts went unanswered, which added to the frustration. That said, I want to acknowledge that ActivTrak eventually reviewed the situation and took ownership of the issue. The Manager of Customer Success, personally reached out, acknowledged the problems we experienced, and arranged for the subscription to be cancelled without penalty. This was a professional response and ultimately resolved our primary concern.

All they seem to care about is locking customers into auto renewal and charging for another full year, whether you are using the product or not. In my case, the business division using ActivTrak no longer existed, the service was no longer needed, and instead of working toward a reasonable resolution, they kept repeating the same contract language and avoided directly answering my questions. What frustrated me most was not just the invoice, it was the canned responses. I asked for the signed order form, the renewal details, and clear answers to specific billing questions. Instead, I got the same recycled explanation about notice periods. If you do business with ActivTrak, watch your renewal date very carefully, because once they renew you, do not expect much flexibility or a real conversation. My experience was that billing enforcement mattered a lot more than customer goodwill.

An employee that worked for me setup this product. I tried to use it once and didn't find it helpful. I had it on my list for months to try to make it useful. I finally decided to quit. Their quit process is that you have to fill out a 'request' form to quit. They then say they will get back to you. I got an email that told me I had to delete some files. I don't know anything about their files. I sent a request for more details and they have not responded in 3 days. Supopossedly once they approve it, it will take 30 days before they will allow you to cancel. I wish I had know this before approving for this software to be setup.

One of our former employees signed up with ActivTrak and they have managed to autobill us for the past 5 years even though we don't use the system and didn't even know we ever signed up with them. Won't refund the latest autorenewal annual payment even though the firm is down to one full-time employee (me) and a part-time person. The ultimate "gotcha". They ought to be ashamed of their "billing" practices...

Took £6732 from our account randomly and completely unauthorised! Do not use them. This is fraud

Thieves! Lost all our data due to account mix-up! Confirmed renewal was for correct account! Lost all data! Won't refund! Keep charging us for years! Won't refund recharges for nothing! Cannot recoup the lost data!

I tried to cancel the service for one of our businesses weeks ago via their 'form' and received zero confirmation of this fact. Now, weeks later, I've had to chase again and they direct me to their privacy policy and terms and conditions. I'm cancelling the service on one small company but the whole miserable process makes me want to get rid of their service throughout our businesses. Based on this slightly scammy difficult to cancel service, I'd avoid them.