ActivTrakReviews of activtrak.com

Their #1 goal is to rip people off. They claim they never receive cancel notice and charged us annual fees .. they are very bad . And their customer service gets a zero !

Their cancellation form doesn’t allow for non-US phone numbers to be entered. They refuse to cancel via an email request. Therefore you cannot cancel. Really bad policy and service - I will now remove all my clients from your system - there goes $15K of revenue for you guys.

Horrendous customer support - I can produce evidence of all paper trails - promise things but they do not deliver - do not reply to emails and play dumb hoping silence will make you go away - abysmal documentation and explanations - expensive - do not put out of offices on when people you deal with are absent - absolute PONY!

A member of our account management team contacted them trying to get information at the request of a client. This team member was sent a reseller docusign and clicked accept without reading... Good news is our multi-check process caught it when an invoice showed up. We immediately contacted them to get this sorted out with proper assessment from the GRC team. We questioned some items in the reseller agreement and ActivTrak resorted back to nothing can be changed since a deal was booked. When I pressed on that a team member was not authorized to enter into this type of agreement, they went back to the agreement states that signing means that person has the authorization to sign. In the end they were not willing to have what I consider a partnership conversation to try and form a longer relationship. The head of channel that I was working with basically took the attitude of it wasn't his problem as my employee is the one who did something wrong. The ironic part is they did this over the initial 20ish license purchase. We have over 30,000 end users we support. So missed opportunity for them. We will not be renewing or doing any future business with them.

I had a subscription that extended for an additional year due to an automatic renewal, without in my attention. To my surprise, I received an email notification today indicating that the subscription has been renewed, but the payment was unsuccessful. However, I had no intention of continuing the subscription, as I no longer need. Unfortunately, I failed to notice their reminder email sent a month ago. At present, I request a full cancellation on the first days of their new period, but they don't confirm, moreover they have conveyed the possibility of pursuing legal action, which I find disproportionate. As a customer, it is disheartening to observe a SaaS provider insisting on renewing when the customer does not want to do so. It is imperative for them to enhance their billing policy, as adopting a confrontational stance ultimately benefits no one.

Stealing user money by changing terms of contract and even while ou aren't using the app, they will just charge you when nothing has happen there. Bad business practice, very very very bad business practices.

Companies like ActivTrak are an examplary reason why you should never leave bank card details, and always, and can't stress this hard enough - ALWAYS - pay via PayPal, if possible. ActivTrak have absolutely no reliable option to cancel a subscription, once it is ongoing. Furthermore - apparently they, not the customer, decide when the subscription plan should be upgraded cost-wise. For those wondering - the ActivTrak malware (the actual product) was no longer in use at the time at the premises equipment due to a switch to Linux. Here's how ActivTrak will make sure to stay locked in, once you've made a subscription: - your sub is about to run out (30 days left), and let's say you no longer need it. You go into your account. You can click on the link to go to billing details, but it no longer works for you. You also cannot find any information directly linked on their site to an FAQ or help file, explaining cancellation process. If you do want to find one - you need to do a specific Google search on the Google home page. There they ask for a 30 days notice - something, that according to some comments I have come upon, is not honored by the company. So, if you have bank card details on the ActivTrak, you have to wait and pray what will transpire. In my case - I was lucky enough to be able to cancel a Paypal debit, so I was safe. Even though ActivTrak does send you an email that they've noticed the change in billing availability. Funny how they prevent you from accessing same info on their site, yet complain when you find alternative solution to the issues they present their customers with... But here comes second round: - A month has passed and I receive an email with attached pdf: "Your subscription gas been upgraded, and here's the new, heftier invoice for this year". I actually took the time to reply to that email to tell them I did not do any upgrade, and to ask them to cancel the subscription. About a couple of hours later I got a rather cold reply, asking whether I've submitted their official cancellation request form. The one that you can't really find on the website, but you have to Google to come upon. I almost felt like Asterix from that episode of the comic book, where they have to battle Roman bureaucracy. Then I remembered that I've already cancelled my payment, and besides - there's some very good consumer protection regulations in place, ActivTrak cancellation practices actually breach European Union laws - in failing to provide easily accessible cancellation option, and there is a couple of regulatory bodies I can complain to. From now all ActivTrak comms will go to the trash folder. Only communication I have with that company will pass through consumer protection agencies, until they start behaving like honorable people.

Stay far far away from these guys. Very difficult to cancel once you get roped in.