activeandfit.comReviews of activeandfit.com

I have been trying to update my payment information, but Active&Fit Direct’s own website gives me an error stating, “Please contact support: the payment system is configured incorrectly. Your card was not charged.” So I contacted support, exactly as their website instructed me to do. Unfortunately, support was unable to actually assist me. The only thing they could do was submit a ticket and tell me to wait. This is incredibly frustrating because this is clearly not a declined-card issue. Their own error message says their payment system is configured incorrectly, yet the customer service team apparently has no way to troubleshoot the problem, escalate me to someone who can fix it in real time, or provide any meaningful resolution. Customers should not have to spend their time chasing down a company to give them payment information because the company’s own billing system is malfunctioning. If your website specifically tells customers to “contact support,” then your support team should actually be empowered to provide support. The biggest issue for me isn’t even the technical glitch. Technical problems happen. It’s the complete lack of ownership and resolution after contacting customer service. Opening a ticket and sending the customer away is not adequate support when your own system is preventing them from managing their account

If you want to cancel the membership you better know 2 months in advance! I paid $89 for premier gym by my house. Rarely go so canceled in July thinking that would be for aug, it's not. Guy wouldn't give me my money back.

I'd give them less if it was an option. They're not good at doing the parts of the deal where you get what you've (already) paid for or following up. Billed 6 months for an inactive gym membership due to their own clerical/management mistakes. No accountability for the mistake and no ability to fix after the fact. You're most likely better off just dealing with the skeezey gym folks yourself rather than adding extra skeeze to the equation with Active&Fit. They're really just an unneeded additional middleman who won't be helping you out either way. EDIT: They responded to the complaint review but, in fact, never followed up after saying they would! Totally checks with my experience. Re-Edit to Update! This statement is a lie. Any meaningful communications have been from my end. This is simply CYA behavior for dropping the ball several times and being unwilling to take responsibility. And as much as I'd like to continue explaining basic business practices to people who don't understand them, I'll just say farewell and good luck to those, like me, who made an expensive mistake and are now learning the error of their ways. Have a crappy day!

I enrolled with this company, paying an $85 fee that I was led to believe would cover one month and a partial month. I assumed that subsequent payments would be automatically deducted from my paycheck, but upon attempting to visit the gym, I was informed that my membership had expired. This experience has been a waste of both money and time due to poor communication and inadequate explanation on the company's website. In a conversation with a representative, I was told that the company partners with insurance providers to offer discounts, which was not disclosed to me initially. I had expected monthly deductions from my paycheck, but it seems I was misinformed. Having had similar experiences in the past without such issues, I am disappointed and would not recommend this company, giving it a zero out of ten rating.

This company is awful!!! I wasn’t able to use my membership as I was in the hospital for a MONTH with my father which is a terminal illness. Trying to explain this to them and they could care less. They just kept saying it was being investigated, for two months?! I offered to send documentation to prove to them. I ended up disputing thru my credit card and they responded to that quickly and my credit card with Costco Citi said I’m responsible. Such an awful experience. This is offered through my employer. It’s not worth it…

No help from customer service and not allowing me to cancel membership.

Was offered this through USAA as a perk. Worked well in 2021-2023ish but come 2024 gyms began dropping it. Tried to cancel my membership online and couldn't find a way to do it. Had to call the help line where the representative preempted my call by claiming they didn't know about Active and Fit Direct only some other program. Once the account was confirmed they hung up immediately. Hopefully they actually cancelled it.

I hardly know where to start. GOVX was offering the Active & Fit Direct memberships, so I wanted to look into it. The only gym I have anywhere near me is Crunch Fitness, who has three membership levels, which of course made me wonder what level the A&F membership would be. The A&F website gives no information, and while they state that you can use their 'Live Chat' or send them an email, there is no email address given and the 'Live Chat' will only take you back to the FAQ on the website. I finally got through to someone on the phone line, who made it very clear that they do not care if they are charging customers three times what the gym does, and made it very clear that they really don't care about the customers or their product. This is a very sketchy company and one that I would recommend that everyone steer clear of.