Lucinda S.
I have had horrible customer service…
I have had horrible customer service from Activa+Labs. It takes a long time to get a response to my emails. Veho delivery was an absurd service. The original order was not replaced, and pricing was changed. I wasn't able to find the information about your office location or a phone number to call. I prefer to cancel my order, and I will never order again.
Response from Swiss Activa+LabsNov 12, 2025
We’re truly sorry for the experience you’ve had. We completely understand how upsetting this has been, and we sincerely apologize for the poor communication and the inconvenience with your order and delivery. You’re absolutely right, you deserved a faster and clearer response from us, and we’re very sorry we fell short. Please know that we’ve already reviewed your case and are taking steps to ensure this doesn’t happen again. We value you as our customer and deeply regret that we didn’t provide the level of service you expected and deserve. Thank you for bringing this to our attention. Your feedback truly matters, and we’re committed to making things right. Warm regards, The Activa+Labs Team