Actbest's design team in California, USA, focuses on developing high-quality and high-performance electric bicycles, combining innovative technology with excellent industrial design, and is committed to providing top-notch after-sales service.
Actbestbike (actbestbike.com) has 635 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
actbestbike.com
Website
actbestbike.com
Category
Bicycles
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Delivery was delayed and there was no proper update. Had to keep checking myself. Not a smooth buying experience at all.
Response from ActbestbikeApr 23, 2026
Hi Nerix,
We sincerely apologize for the delayed delivery and the lack of timely shipping updates that caused you inconvenience. We deeply regret the poor shopping experience this has brought you.
We will optimize our logistics notification and follow-up mechanism to avoid similar issues in the future. Your valuable feedback is greatly appreciated, and we will keep improving our service to serve you better.
MM
Mason M.
Had an issue with the brakes right
Had an issue with the brakes right after assembling it. That shouldn’t happen with a brand-new bike. Safety is a concern here.
Response from ActbestbikeApr 15, 2026
Hi, Mason Maulidah !
We sincerely apologize for your concern with the brakes on your new bike. Brake feel and sensitivity can vary from person to person, and they can often be fine-tuned manually for better performance. Your safety is our top priority, and we take this very seriously. If you continue to experience actual functional issues, please contact our customer service team promptly, and we will assist you and resolve the problem as quickly as possible.
JR
Juan R.
Order #25960 came with rear rim and…
Order #25960 came with rear rim and spokes broken. I sent photos and have not gotten any response.
Response from ActbestbikeApr 14, 2026
Hi, Juan Rodriguez!
We sincerely apologize for the broken rear rim and spokes on your order #ACT25960. We have already reached out to you to follow up on this issue. The damage was caused by rough handling during shipping, which is beyond our direct control. We truly regret the inconvenience this has caused you and are improving our packaging to better protect products during delivery. Thank you for your understanding.
HU
Hudson
The bike looks decent
The bike looks decent, but the build quality is not great. You can tell corners were cut. Doesn't feel very durable.
Response from ActbestbikeApr 13, 2026
Hi, Hudson!
We sincerely apologize that the bike’s build quality and durability didn’t meet your expectations. Feedback like yours is extremely valuable to us, as it helps us identify areas to improve our materials, production, and overall craftsmanship. We truly appreciate you taking the time to share your honest experience, and we’ll pass your concerns along to our quality control team to make meaningful improvements.
FM
Freya M.
Honestly regret buying this
Honestly regret buying this. The parts did not allign properly during assembly, and I had to adjust a lot myself.
Not something I expected from a new bike.
Response from ActbestbikeApr 9, 2026
Hi Freya Mai！
We are truly sorry to hear you regret your purchase and apologize for the poor assembly experience caused by misaligned parts. This is an unexpected issue that may have occurred during shipping and handling, and we take full responsibility. We sincerely apologize for the frustration this has brought you. Please contact us as soon as possible so we can fully understand the situation and do everything we can to resolve this properly for you.
BM
Brandan M.
I purchased 2 bikes from them
I purchased 2 bikes from them. Had issues with both rear rims. Told me they were covered under warranty but they didn’t have parts to send me. But they would just send me 2 new bikes if I returned the batteries for both bikes. I agreed and sent them back in. They received the batteries and have had them for a few weeks and cannot get anyone to communicate with me. Last I heard is the warehouse is looking into it. Very frustrating
This process started the end of January and it is now the second week of
April.
I am happy to say the issues with the bikes have been resolved. I was contacted from the review and got responses back from my emails that I sent. Thanks for the help!
Response from ActbestbikeApr 9, 2026
Hi there, we are truly sorry for this long and frustrating waiting experience. We understand how upsetting it is when promises aren’t fulfilled promptly. Our team has located your returned batteries and is urgently following up with the warehouse to arrange your two new bikes immediately. We sincerely apologize for the delay from late January to now. We will prioritize your case and update you very soon. Thank you for your patience.
LI
Liz
This bike is not worth $700, terrible customer service
I purchased an ActBest Blaze bike on January 31 for my son’s birthday. After several days with no order updates, I contacted customer service and was told the color I purchased was out of stock—even though it showed available at checkout. After multiple exchanges, a different color was selected and the bike arrived about a week later.
Assembly was simple, but the bike arrived with a cracked headlight bezel and scuffs on the frame. The bike worked fine for about two weeks, then suddenly displayed an E30 error and became inoperable. A quick search showed this is a common issue.
Since then, I have reached out to ActBest at least 10 separate times via email and phone. The only consistent response I receive is a request to send more pictures and videos; something I have already done multiple times. There has been little to no actual troubleshooting, resolution, or accountability.
On March 3, I was sent two “how‑to” videos that were completely useless: they were sped up, poorly explained, and featured bike models that were not even close to my son’s.
On March 7, I was told a new controller would likely be needed, but that it was two weeks out plus shipping time. Then on March 17, instead of moving forward, I was asked yet again for more photos and videos, with no confirmation that a replacement controller was even being sent. This constant stalling and repetition shows a complete lack of competence and urgency.
As of March 22, the bike still only runs for a minute or two before shutting down. We paid nearly $700 for a product that has barely been usable, and the so‑called warranty appears to be meaningless. From inaccurate inventory, damaged delivery, and a known defect, to extremely poor and repetitive customer service, this has been one of the worst consumer experiences I’ve had.
At this point, I am demanding a full refund or a replacement bike that ACTUALLY works. If ActBest refuses to resolve this properly, I will continue to share this experience publicly so others are aware of the poor product quality and complete failure of customer support. This bike is absolutely not worth $700, and neither is the frustration that comes with dealing with ActBest.
Response from ActbestbikeApr 9, 2026
Hi Liz!
We are deeply sorry for the terrible experience you’ve had with your ActBest Blaze bike—from inventory issues, damaged arrival, E30 error to the long, frustrating support process. This is completely unacceptable, and we sincerely apologize. We understand your frustration and take full responsibility. We are now prioritizing your case. Please cooperate with our team for necessary final troubleshooting, and we will do everything we can to provide a satisfying resolution as quickly as possible.
JS
Jacob S.
Junk
Junk, Fraud, Damaged bike... I received a heavily damaged bike! The battery doesn't work, rear brakes are inoperable, scratches on frame, and fenders, seat won't stay in place -no matter how tight the clamp. Handlebar won't stay at desired height -no matter how tight the clamp is. Do don't purchase this cheap, crappy bike- the folding ebike is junk! I've waited 5 weeks for a resolution to this matter and still waiting. * **Update - this horrible company did reach out with a promise to give a full refund but had me sign a document that I wouldn't use the warranty process in the future and I had to keep the broke, damaged bike. They DID NOT REFUND ME!! The company bribed me to remove this BaD review... Guess WHAT, that didn't work and the people need to hear about it..
Response from ActbestbikeMar 10, 2026
Dear Valued Customer,
We are truly sorry to hear your bike arrived in such poor condition with so many issues, including a faulty battery, damaged brakes, scratches on the frame and fenders, and problems with the seat and handlebar clamps.
This is absolutely not the experience we want you to have, and we sincerely apologize for the frustration and inconvenience this has caused you, especially after waiting three weeks for a resolution.
We take full responsibility for ensuring your item arrives safely, and we understand how upsetting it is to receive a damaged product. In most cases like this, severe damage occurs during rough shipping and transit, but that is never an excuse for you to receive a defective bike. We never intend to send out low-quality or faulty items, and we stand behind the quality of our products.
Our team is actively working to resolve this for you as quickly as possible. Please send us a direct message so we can personally assist you with a satisfactory solution, including a replacement, refund, or full repair support. We value you as our customer and will do everything we can to make this right.
Thank you for your patience.
