ActbestbikeReviews of actbestbike.com

This bike is junk. The motor failed after 100 miles and they want me to pay shipping to return it. Ridiculous.

They dont stand by their warranties at all. I got to ride my bike for two months the controller went out and this part has been out of stock for over a year. Now the bike is a 1 year old and not under warranty. This company is a complete Joke!!

The bike I received from ActBest had a damaged rim on the rear wheel. I sent pictures and a estimate of the repair cost after taking the bike to a repair shop because it had a rough ride and I didn't know what was wrong. The bike shop pointed out the damaged rim. After six weeks of emails where ActBest kept asking for the same information I had already provided, and then claimed that their delays were the result of a "computer glitch", they offered me $30 for a repair that cost $312 and said it was my fault because I hadn't told them about the problem more quickly. So, I bought a low cost ebike and ended up paying for a high cost ebike. I would definitely have bought a different bike if I had had a crystal ball and known how poorly they would treat a problem that they created.

If you do not know how to put a bike together do not order from this company. Once I received the bike My husband and I put the bike together, never having an electric bike we were not sure if the bike was properly put together. I contacted several bike shops in my area and they will not touch the bike, because it is not their product. So I decided to contact the company and requested to return the bike. (My error of not reading the return policy) I contacted the company several times. I was told that I would receive a label to ship the bike back. I was also told by the customer representative that some time they just ask for the key and the battery. the representative told me that Molly had to make a decision regarding the return. Actbest's return policy states with in 14 days minus $200 a refund will be issued. Not very happy with this policy I feel forced to accept the policy. I was agreeable to pay for shipping at my expense. The company refuse to allow me to ship the bike back. Actbest as a company appears to not want to accept returns, leaving customers with a bike they are not pleased with. I am currently still waiting to hear back from Actbest regarding my return request. I was left with no other option but to contacted my bank and explained to them the circumstances to see if they could help me with contacting the company. Still waiting for a response from Molly.

I purchased a bike at the end of March. I reached out will know when my bike was not working. They asked for a video I sent a video and called three times before I got a response. I was told they were waiting for the warehouse to get a replacement part but every time I spoke with someone, they said the warehouse was out. Asked for a refund and was never given one. After many emails and phone calls I was told I would get a replacement bike. As long as I sent the battery and the keys back. On May 7 I finally get a return label. I ship the battery and the keys back. It was once received. I would get my bike tracking number and it will get sent. It is May 20 and they have received the battery and keys. I reached out to get a tracking number for my bike it was told they’re still in process of re-issuing it. That they need to make sure that the new bike. All that should’ve been done while they were waiting for the battery and keys to be return. It’s almost been two months of going back-and-forth with them. Worst customer service ever.. I never wanna purchase a bike from them again. I just want my money back.

I received my bike took longer than expected it had a scuffed hand grip. We assembled it and i sat on it with the seat as low as it would go it felt to high. I ordered a 26” going by my height. Unfortunately they don’t exchange a bike that has been assembled and on top of that $200 shipping fee and $200 restocking fee. Plus it is NOT shipped in the USA so my great deal is a nightmare!

I bought an actbest bike through Amazon in June 2025. We parked the bike for the winter and when we went to use it this spring, the bike doesn't work. The battery is fine but the motor makes a terrible sound and it doesn't move. I have email SEVERAL times and very few responses and finally a week ago I was told that tech support was going to reach out the next day. It has been a week now. I have been trying to get an answer about it for over a month now. It is under warranty yet nothing is getting done about it.

I purchased two Blazer eBikes from Actbest. The first bike (for my wife) assembled without any issues and works great. Unfortunately, the second bike had a serious defect right out of the box. The front forks were uneven, with the right side about 1/4" longer than the left, causing the wheel to be misaligned and rub against the fork. I contacted Actbest customer service and sent photos of the issue. After multiple calls, I was told a replacement fork would be sent. A few days later, I was informed that no forks were available in the warehouse. Instead, I was told I would receive a replacement bike—but only after returning the battery and key. It took another week and several follow-ups just to receive the prepaid return label. I promptly shipped the battery and key back as instructed. Now I am still waiting for confirmation that my return has been processed and for any update on when the replacement bike will be shipped. While the first bike has been great, the experience with the second bike and the delays in customer service have been very frustrating. It has been about two months from when I purchased the bikes. I hope Actbest resolves this issue soon.