ActbestbikeReviews of actbestbike.com

JUNK! Speedy ST first it says great for off road but when it comes the instructions say don’t take off road First bike motor stopped working after a few weeks they replaced the bikes second bike did the same thing within a week and used maybe couple times. 7 months after purchasing the first we have really expensive pedal bikes. Customer service takes forever my other son ha s a Jasion no problems

Took almost a month a arrive and came damaged. The company offered no solution except ''use it as is''. Horrible.

Junk Bike. I would give 0 stars if possible.

Over 5 months of ActBest bikes not sending warranty parts. Nothing but long delays and broken promises. 2 weeks ago they agreed to send out a new control pad. That has come and gone. No new response to emails of where the part is. My 11 years olds bike has been not working for just over 5 months. Stay away from act best bikes!

Lack of ActBest parts and support makes purchases of bikes a one time, no fix, no maintenance & no replacement decision, as they spent months delaying responses to issues and don’t have parts in inventory.

Absolutely a terrible experience with this company! The motor on my bike went out after a few months. Luckily the bike was under warranty. Actbest said to send them pictures and videos of the malfunction, which I did. Actbest said they didn't have any motors in stock, therefore, they would send me a new bike if I agreed to return the battery and keys. Sounded like a pretty good deal! I paid twenty dollars for packaging to ship out the battery. Customers support then began to change their tone, saying that the new bike would have to go through an approval process and to be patient. They later emailed me and said that they were not going to send a new bike like they stated. They said they would send me $190.00 to pay the remaining value of the warranty. We'll, what about the $350.00 battery I just mailed back to them??? So basically, they promised a new bike in order to recoup the most expensive part of the broken bike, the battery! Then said, no we're not gonna send a bike, but we can give you $190.00 after recouping a $345.00 part. By this point I was so disgusted and sick and tired of dealing with this disgusting company, I took the 190. If I knew this company was going to lie through their teeth and not honor their warranty, I would have kept the battery and purchased a new motor online. Now I have a bike with no motor or battery. Luckily for them, they are based out of China. How convenient, no law suits! They should not be allowed to do business in america! **Update**- After seeing this negative review Actbest emailed me offering a full refund for the bike that was under warranty. This is what they should have done from the beginning. But wait, there's a catch! Actbest emails me back saying "To clarify our current arrangement: we can process your requested partial refund promptly once your negative review is removed". Here they are trying to bribe me with my refund to delete this review. Instead of doing the right thing and honoring their warranty, they are holding my refund hostage until I delete this review. Unreal!!!!! Not to mention, they blocked me on social media so nobody can hear how they do business and they dont allow bad reviews on their website. Just look them up on the Better Business Bureau website where they have an "F" rating. Sickening company!!! As of 6-17-26, Actbest has issued a full refund. They should have done this from the beginning, but instead they chose to lie, deceive and bribe me. In order for them to honor their warranty, I had to spend a month and a half negotiating and playing their games. It took over 45 emails, terrible reviews on the internet, YouTube, Amazon, Trustpilot, being blocked on their social media page and reporting them to Better Business Bureau. I told them I would update my review for accuracy. Bottom line, nobody should do business with Actbest. This is the worst experience I have ever had with an online purchase. They should be out of business!

Hello The equipment don't turn on! We have carried out all voltage measurements with the assistance of a qualified technician, checking every point indicated by your team. In all cases, the measured voltage was consistently 53.5 volts. However, the equipment still does not function. We expect your immediate response and solution. BUT NO RESPONSE!!!!!!!

Beware- they changed their bike so it cannot be customized. This is a “upgrade” from last years model. They then set level 1 Pas to the same speed as level 2 so you practically fly off the back of the bike when you start from a stop. Their solution is to brake and throttle at the same time….that’s super safe…. they then delayed their responses so it passes 14 day return window. So disappointed. there are so many other e-bike companies that allow customization of speed and other settings that this company is not worth buying unless you like risking your life when you ride. I would not recommend them anymore. To your reply: last years model I could customize. You “upgraded” it so I can no longer. Pas 1 is 11mph, pas 2 is 12 mph. Why even have pas 1? That’s too fast. If you realize every rider is different- then why remove the option to change that. Shop around and find a bike you can customize- most will