ActbestbikeReviews of actbestbike.com

Their customer service is terrible. If you have an issue with the product you received don’t expect a resolution. Bike arrived damaged and it has been over a week of me contacting them and they just keep telling me they will escalate the issue. I have sent them photos of all the dmaaged components and rhey keep pushing me off. Can’t use the bike, vacation plans have been ruined and i spent alot of money on this bike. Just terrible!

I didn't read the return policy before ordering the item and take full responsibility for that. If I did I would not have ordered and ordered from Amazon. I can understand the restocking fee but others I do not agree. And when I went through the process I was informed of the (again my fault) return policy and the emails sent it gave you know choice but to keep the product because the return left you with very little of your money back. Fortunately I was able to sell the product and recoup most of my money. Unfortunately I will not be buying anymore actbest bikes and do not recommend anymore to my family friends and those I meet on bike paths. Thinking about selling my actbest I do have. I tried to change to no stars but couldn't. Thank you

My brother's ebike has been down with a bad motor for more than a month and I'm still waiting on replacement part. The controller on my Uncle's bike failed and he's been waiting just as long. I feel responsible because I ordered both bikes for them. Customer service said they will keep me posted when the part is back in stock but I was told that they have discontinued the Actbest Speedy which is the model of both bikes. This is the second time I've had a issue with my brother's bike. The first time it was the controller and it was replaced promptly and I left a good review. My uncle had his bike for about a month and his display failed (replaced)and now its the controller. We have purchased 4 different bikes from this company and all of them had issues either with the controller, motor, or display. 2 of the 4 bikes purchased were replaced with brand new ones but these last 2 bikes we have been waiting on parts for almost 2 months and this is ridiculous. I will post updates in the future. BUYER BEWARE!

Right out of the box my motor grinds . no power no torque. It took me over a week to contact actbest by phone by email and by chat on Facebook.. Then actbest sent me the wrong motor..much smaller with less torque...i bought the bike because of the bigger motor and more torque....Even a customer service representative said actbest sent me the wrong motor and they knew it just to keep me quiet and keep the bike. well without the 1800 watt motor and 110nm of torque the bike is worthless to me. the bike must go back and I want a refund Edited , Ive asked since the beginning for a return. And supposedly Actbest says . Hassle-free returns. They are now demanding a older disabled man to hold his phone in one hand and climb a hill..So they can see it for themselves...This is extremely dangerous, as the bike has no balance because no power.. Almost wanting me to fall off the bike... Dangerous.. And now they are asking again for pictures I already sent. Hassle-free? Actbest....shame on you.. The New York State Attorney general is right down the street they told me to file because they have other reports on actbest also... I will also file small claims Court as suggested by the office. They can make this easy or hard for actbest itself. I want my refund so i can buy a different brand ebike. I am 🚫 happy when im told on the phone I was purposely lied too... They didn't have the right motor and knew it and was all about taking me over the 15 day hassle free returns... Even the legal aid at the.atrorney general office can clearly see this... Updated. Well looks like Actbest wont have no accountability..So im heading to file.my court papers.. I know sending me the wrong motor and them saying it and having proof is all i need.They wont respond anymore like other reviewers say....That is not how credibility works. 10-20 dollar file charge.. Shame on you actbest to make customers sinking to your level of not doing anything and we must file charges to get a refund.. Edited uodate. Well its September 26 and still no replacement or refund.. I keep hearing We are sorry and must be flusterated...and yet they do nothing EDITED. 10/12/2026 Well finally actbest sent my replacement, its being tracked and should be here next week. Will keep updated on how the replacement is... hopefully will be my last update

Horrible customer service. I’ve been trying to contact them for a week for a return, absolutely no response. I finally got someone on the phone, he was sending out a return slip, no email no callback. Stuck with an item I don’t want.

Absolute garbage. Ordered and paid for two bikes. Got only one. The one that came was scratched and dented. Two weeks later the bike stops working. Not replacement parts or support what the freak

The display stopped working after a week and the brakes squeak loudly. Feels like a low-quality AliExpress product.

I purchased a Triker. It stopped working. It would not turn on and operate. I contacted customer service and after several phone calls, for an entire 24 hour period, the customer service number was busy, I received a poorly worded, hard to follow email on how to troubleshoot my problem. I traced the problem to either the wiring harness or the dashboard component. The dashboard component is out of stock. I’ve contacted customer service multiple times. They have no idea when it might be available. On the third time, they said that they may have a small limited quantity available the first of next month. Instead of placing the part on backorder, I am expected to follow the website to see when the parts are available and place an order. They’re expecting me to pay for the part even though it should be covered under warranty. UPDATE: As you can see there was what appears to be the perfunctory oh we’re so sorry response but there’s really no offer of any workable solution. I’ve talked to them on the phone. I’ve sent them emails. I’ve talked with their customer service and again nothing no idea when they’re gonna get the parts, no solution other than it’s my problem and if I wanna keep chasing trying to find this component to see if it works, that’s on me. Completely unacceptable. Their response is laughable at best. I 100% do not recommend this company.