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My bike stem had broken off at the weld…
My bike stem had broken off at the weld while I was riding . contacted cst. service and they responded within 2 days . replaced handle bar stem and refunded my account . best cst. service I hae experienced in years
Response from ActbestbikeSep 8, 2026
Dear Valued Customer, Thank you so much for your wonderful review and sincere recognition of ACTBEST e-bike! We’re truly sorry you experienced a broken stem while riding, but we’re glad our customer service team was able to respond promptly and arrange a replacement handlebar stem and refund for you. Your kind words about our customer care mean a great deal to us and motivate us to continue providing responsive and reliable support. Thank you again for choosing ACTBEST, and we wish you many safe and enjoyable rides!




