ActbestbikeReviews of actbestbike.com

If I could copy and paste the other person's review on here I would! I have had the same experience trying to get a response from this company,I had the same contact with email where they asked for pictures and video showing how the bike was defective with bent forks,not to mention other things were missing like one of the handlebar screws. When I try to call I either get hung up on or Noone answers or you get told to leave a message but there is no option to do so! I've started the refund process through Amazon but refuse to pay the return fee considering I already paid $200 to get it here...this has all been very unprofessional and disappointing and I'm seriously considering calling the better business bureau,do not buy from this company!

First of all, they say on the website that you get the bike in 3 to 5 business days, I waited 10 and now I am moving and the bike came broken. They never answer the phone when you call, never!! And now that the bike is broken they won’t even return our phone calls and we sent an email with a video of the problem and still will not return our calls. You definitely wanna deal with a better company. I spent almost $600 on a broken bike.

I recently purchased an e-bike online from this company, and my experience has been nothing but frustrating. When I received the bike, I quickly realized it was defective. After multiple attempts to reach their support team, I finally got a response. They acknowledged the defect, requested photos and videos (which I provided), and promised to send a replacement. However, it has now been over a week, and I have received nothing. Worse, the company has completely stopped responding to my emails and calls. I feel ignored and scammed. I expected better customer service, especially after spending a significant amount of money. If you’re considering buying from this company, be very cautious. Based on my experience, I cannot recommend them at all. Update: It took a whole month, but I finally got the new battery. And guess what? It doesn’t charge either. Now I’m stuck with two dead batteries and still no way to charge them. I told the seller over and over that the problem was the charger, not the battery — but they just ignored me and sent another useless one. I’ve had enough of this nonsense. I ended up buying a charger on Amazon because honestly, it’s easier to spend a bit more than deal with people who are completely clueless. Seriously, avoid them — they have no idea what they’re doing.