Acme ToolsReviews of acmetools.com

Had my shipping address miss a suite or an apartment # it could not be delivered. I call Acme tools to get it fixed and they said I had to call FedEx because FedEx will not let them change the address after it’s been shipped out. I call FedEx they said the shipper had to call it in and change it so I called acme back that the they can do anything that it. I sent them an email of a screenshot of what FedEx said to have them call and FedEx would fix it be that had to call not me. They still would not do anything so I am out $200 bucks and have to wait to get my money back after canceling my order. I have ordered from Ohio power tool and that where I will be ordering from now on.

I ordered an item from Acme Tools via the Walmart platform. They sent the wrong item. When I contacted Acme customer service by phone, they said to get what I ordered, I had to buy it again (pay twice). The other choice they offered was to return the item for a refund. I preferred not to wait, asked for an exchange. They reluctantly agreed on the phone. The email with the return label said otherwise (only a refund is available and I had to meet their onerous return policy, and wait for them to be satisfied). I objected, but sent the item back with the return label. In effect, they are tying my refund to a new demand that I fix their mistake to their satisfaction (the original order is contractually unfulfilled, the new problem of dealing with their mistake is a separate matter). They made matters worse in an email, where they held their ground on the refund delay deception, blamed the Walmart site for the problem, and suggested that I reorder the item under another model number, which was an entirely different (and more expensive) item. I alerted Walmart of the facts, attaching the Acme Tools email response. Walmart responded with concern and issued the refund within a few hours. After further checking around, I discovered what caused the problem. The Acme site (which sells the same stuff) revealed that they were using the same UPC number for the two items (the one I ordered and the wrong one I received). This coding error was repeated on the Walmart listing (which, more than a week later, still contains the wrong UPC number). My issues with Acme Tools are several-fold. First, they seem incapable of admitting that they made a mistake. Second, their policy in this situation is highly deceptive in that you are led believe that it is your responsibility to return the mistaken item to them, to their satisfaction, in order to be entitled to a refund on the original, unfulfilled order (even though the two are legally unconnected). Third, whatever your view on the policy, they impose their requirement on the consumer by brute force, by withholding your money, a practice which, in my view, is deceptive, coercive and entirely illegal. The actual legal positioning of parties in this situation is easily revealed if you imagine what would happen if the value of the item mistakenly sent far exceeded the refund value. In this case, they would say (correctly) the mistaken item on your door step is their property, you can’t sell it or use it ( i.e., the purchase contract cannot be completed by your acceptance), they want it back, and they will make arrangements to retrieve it from your premises. In any event, this exercise illustrates how the Acme Tools customer service works hard to provide the financial interests of Acme Tools with maximum protection, to the point of deception and coercion, when they make a mistake, and could care less about the rights or concerns of its customers.

Customer service was extremely fast and helpful for an order that I made by mistake and needed to cancel. Would definitely do business with them again.

They waste your time by making you believe they have items in stock and unless you follow up with them after you place your order, you would never find out they lack inventory and that it would actually take 4-6 weeks for delivery. Don't bother ordering from them, a total waste of time.

Acme Tools is deserving of my highest rating for the following reasons: They offered me a first-timer price discount, along with free (and fast) shipping. They also kept me updated on my order status and shipping details. I would not hesitate to repeat business with them and I unreservedly recommend them as A+ on all levels. Thank You Acme Tools!

These people could care LESS about you or your order! You CANNOT depend on them to get you you order. All they want is you $$ & could care less if you EVER get what you paid for. I you use them be warned!

Shipping even faster than Home Depot. I am having no problems with Acmetools and will be ordering from them. Thank you so much Acmetools!!

Canceled my order without notice after waiting a few weeks. I just happened to figure it out when I was going to buy more stuff from them. Checked status to see it was just zeroed out. I had placed a big machine purchase from them before and it was a shitshow as well.