Acme ToolsReviews of acmetools.com

Ordered $250 of tools. FedEx show it was delivered but it was not delivered to my address. Back and forth with acme and they just push the blame on FedEx. Won’t refund or reship items. Have to pay to dispute it with my bank to get my money back. I will never use this company again and I purchase a lot of tools for my business. What a headache. This place sucks sucks!!!

The worst experience buying tools They lost my items Hard to contact them Hard to get my Refound No respect I won’t use this company never again

Avoid this seller. Did not deliver the item, kept me waiting for 14 days while the item was supposed to be received within 6 days after placing the order. I was never contacted by this seller to give a reason why it was delayed!

Went to the Plymouth store and bought and paid for a cordless tracksaw kit. The warehouse personnel brought up the saw only, no track. Her response was that she's just the warehouse person, a salesman has to help. The salesperson there looked at me, walked away, and came back and helped 3 other people without so much as even looking me in the eye. By that time I decided I didn't need anything that bad from this store and finally got the salesmans attention and asked for a refund. Then he said "You don't want to wait for the track?" All along he knew what was going on, but chose to ignore me rather than keeping me informed. A simple statement saying someone was working on getting the trcak up there would have been fine. But at that point they lost a $500 sale.

Thank you for posting a lot of negative reviews. I saw 2 lawn mowers that interested me. Twice, I tried to contact them, but received no response. I'll order the lawn mower from a different company; price was NOT the issue, customer service is more important, I guess they don't want my money.

I've read some bad things on here about customer service at Acme and have to provide my own experiences that have been stellar. Only twice have I had to contact them. Once to ask that they split an order and send the in stock items right away. I'd selected the wrong options at checkout, they fixed MY mistake immediately. Once they had a technical issue causing a sale banner to show on an excluded item on their web site, so the discount code wasn't working. Called in and they honored the discount anyway. One thing that I think people don't realize is how they handle backordered items. Some of the complaints are about multiple tracking numbers and the invoice you receive when an itemsships showing all items instead of just the ones that ship. If you have a split order like that you will get an invoice showing every item in your order when a portion ships, BUT it will list 0 on the quantity and price for any items in a different shipment. These invoices are for record keeping at businesses buying from them. I've always gotten fair prices, shipping is fast. Really a great store IMHO.

Ordered a Dewalt battery kit in December of 2020, expected to receive the Dewalt promotional item with it. Batteries showed up in 2-3 days, but the promotion item did not show up as promised. 3 weeks go by, no item, 3 months go by no item. Support team keeps emailing that it is delayed. Now they promise in July to ship the item, yea right. Total bait and switch. The item itself is instock at acmetool, but because it is not labeled with the promotional designation by acmetool, they will not ship it to me. Horrible way to treat your customers. And a good way to make sure they never shop with you again.

Ordered wrong part. Called Acme before they shipped to cancel. Half hour on hold I opted to have them call back. They never called back. When it arrived my wife accepted it not knowing to decline. She then filed for a return. The return said to keep them and it’ll be refunded in 3-5 days. Two weeks later no refund. I don’t want them. I can’t use them. And I will never order from Acme again.