AC InfinityReviews of acinfinity.com

Great products and great service!

Dank der super Beratung von Jonas aus dem Team ac infinity.eu habe ich ein weiteres tolles Gerät erwerben können. Egal wann man die Jungs anschreibt, sie schreiben immer sofort zurück und auch am Telefon bekommt man immer eine gute und ausführliche Beratung! Ich freu mich auf mein neues Gerät und auf den Austausch von Erfahrungen. Klasse team! Macht weiter so!!!

Fast and courteous service and easy returns or replacements and the way you stand by your products is what brings me back to AC Infinity every time

Great Customer service,

I've had some good AC Infinity products & some real bad ones. Their basic fans & filters have worked well & the new tent design is a big improvement over the old one. But most of their products rarely live up to the hype. Recently, I pre-ordered & purchased a Spectron 3 camera from AC Infinity. When it arrived, the camera couldn't perform even close to the claims made by the company. To make matters worse the company decided to plaster their name & logo on every photo & video taken. That logo cannot be removed from your pictures. But, AC Infinity has altered the photos on their website. None of the website photos of their camera show their name & logo in the picture. That has been removed from their photos. Their marketing department can see how ugly that name & logo looks, so they removed it from the pictures on their website, but the consumer doesn't have that option. That's the old bait & switch trick used to deceive customers. Any company that thinks that's an acceptable practice, isn't a company anyone should trust. When people get deceived by companies like this, filing a complaint with the Attorney General in the State the business operates (AC Infinity is based in California) can often be quite helpful. It'll take a little time to resolve disputes, but I've found that action can be quite helpful in fixing problems the company won't address. I hope others don't have to deal with the same problems I have from getting conned by AC Infinity's marketing tactics.

Alex was excellent he helped me with my humidifier helped me factory rest and troubleshooting. Taught me something new and got even more in depth with the setting to try and figure out what was going on unfortunately it was a product issue or I’m sure he would have helped fix it…he definitely deserves a RAISE !! Thanks Alex and ac infinity

Vanessa was very helpful. She went thru trouble shooting with me and was able to fix multiple issues. She was easy to understand and clearly understood how to operate equipment correctly.

Ordered a terraform 8 ac system from this company, waited several weeks for it to arrive. When it arrived the box and packaging was severely damaged and items missing from the box. I immediately called ac infinity who informed me that I would need to send the unit back to them for inspection before receiving a replacement or refund. The box is so destroyed that I can't even use it to send the ac back in forcing me to spend more money on packaging or keep a machine that is missing items and most likely damaged. This company was more concerned about me sending photos so they could file a claim with the shipper to get THEIR miney back from the shipper then about me their customer! Why would they not immediately ship a new machine out then I could use the box to return the damaged machine. All this after waiting weeks to recieve it. Horrible customer service in my opinion.