AC InfinityReviews of acinfinity.com

great customer service

Top notch products and just as great if not better with their customer service. My oscillating cloudray fan stopped oscillating. I emailed them. They emailed back within a couple minutes. All I had to do was take a video of the problem and email it back to them and a couple mins later another email I received with a new fan on the way. Ac infinity is the best.

Amazing customer service had issues with 2 of 6in ac infinity fans they sent replacement asap everything I buy from now on will be from them

We all know that equipment will fail, and having a good support team to diagnose and fix problems is key to a business's success. Every instance I have had to communicate with AC Infinity has been a very positive, straightforward experience, with results that do not hesitate to take care of the customer. Keep up the great work!

Kenny took care of my ratchet rope for my grow lights issue right away and already sent replacement part on its way to me!!!!! Would highly recommend doing business with them!!!!!! Thank you again!!!!! Richard

Absolutely horrible company! Their servers go down for 3 days, kills personally 2 of my grows and 100s of others. No public announcements, not even a we are sorry. Then when people complain or ask questions on their public media pages, they get deleted and the user is banned. Further more. Their customer service is a complete joke! When trying to ask questions about a setup suggestion they have given you, they just back track and tell you to buy the bigger model when they cant answer your question and on top of it all, wont even tell us the stats of the models! Below is a email back and forth.. AC: "I would like to inform you that the hydrone 5 is designed for the size you currently have. Now it’s capable of pulling moisture out to hit below 50% RH in principle, especially if you dial in the right settings and control it intelligently. I hope this helps and if you have any other questions don't hesitate to reach out." Me: ""right settings and control it intelligently" Can you be more specific? Once I have the hydrone 5 I will have a full AC Infinity system, including an AI+ controller. Week 6 of flower specific for example?" AC: "Based on your setup, I would recommend canceling the order for the Hydrone 5 as it may struggle to perform effectively in your environment. Instead, the Hydrone 7 would be a better fit since it offers more powerful moisture control. Please let me know if you would like to proceed with the cancellation." Nothing but product pushers that could care less about helping anyone. Sad to say but... Vivosun isn't looking half bad anymore.

Der Kontakt mit dem Support läuft reibungslos. Ich bin sehr zufrieden das mir stets geholfen wird . Ac infinity ist die Nr1 auf dem Markt

5 minutes after submitting a customer service ticket for an item that stopped working after 3 months, received a reply and was able to furnish the necessary information within 5 minutes after that to get the replacement product in transit. Fantastic experience, fantastic company.