AcemendReviews of acemend.com

I bought a back and neck stretcher for my wife and after we received it we learnt that it was absolutely useless. So we decided to return it based on the company’s return policy. So I looked for the company’s customer service contact number and there was no contact number. There was an email address for the customer service and I emailed them and asked for their return address and I was told that I should return it to Germany and the following is the company’s email regarding their return address: Hey, Aman. Of course! I do suggest that you use a trackable service in order to protect your parcel from getting lost and the carrier of your choice will probably compensate you. It’s just a suggestion based on my experience. Anyway, the address is: Im Gewerbepark 5, 07646 Bollberg, Germany I spoke to my manager and he agreed to offer you a 35% partial refund - processed instantly, no wait - and still let you keep the item if you’d like. This would save us both from an unpleasant experience of your item being lost in transit or damaged - in which case it would not be refundable anymore. Only in the event that the package gets here in perfect condition, it would be refundable - and only the item cost (and not the shipping cost you paid to you) is refundable. If you prefer to return the item, however, please just let me know beforehand. Don’t send it before confirming with me as I need to register it in my system otherwise our warehouse team won’t be able to link it to your payment. If you prefer the 35%, same, please let me know. Thank you so much, Aman.😊 View more As you can see in the above email I have to return the item to Germany on my cost. This company is a scammer and fraudulent for the people to know. The following is the latest email from the company giving the reason for closing their phone lines: Hey, Aman. Our phone lines are currently closed due to the extremely large volume of sales we received after starting our new offer. Our customer support team is available on e-mail though, 7 days a week. Ashley, Customer service representative View more Please read this review and judge yourself.

Excellent product and great service. I had some concerns about the delivery address, but these were put to rest very quickly by the customer support team. Ashley was fantastic! The Acemend back and neck stretcher has been fabulous…..so good that I purchased one for our son, and he loves it too! Thank you!

I have now been using the Acemend for two weeks and the improvement to my back and neck is so good I now have a better quality of life. It is a simple, but excellent product. I have no hesitation in recommending to anyone who suffers with this condition.

I have ordered a pillow 12 days ago, having paid extra for fast shipping and I have not received it, nor have I had a reply from customer service.

Do not purchase if you think you will get your money back if this product does not work for you!! This product was too big for me! I took it in to my chiropractor so he can teach me how to use it and well its just too big for me! I go to return it I have to pay shipping to Germany!! Well with that being said they refunded me $9 and change and told me to keep what I can't use!! Please if you are not sure do not purchase or you will be in the same boat as me!! They trick you by saying money back!!!

Acemend says they have a money back guarantee if not satisfied. Then when you go to return, they tell you that you have to pay shipping to Germany and shipping will cost you more than you paid for the product and they offer you a 20-30% refund. So deceiving ! And not a true Money Back Guarantee, not worth it!

I bought the acemend online and was very sceptical. However after now using for a week i can sleep at night without pain when i turn. My lower back has been painful for over a year progressively getting worse. Only relief was ibuprofen but that came with its side effects. I started on the acemend very gingerly and could only tolerate 60 seconds to start with. I found getting off a challenge at first, but lifting my back above the pillow first then sliding it to one side enabled me to gently move it out of the way in order for me to roll onto my side and get up. I have persevered and the results are astounding. My back still feels stiff but the pain and pressure are relieved. I intend to keep up my daily use. Please note I had checked with the medics that i didnt have any serious underlying trapped nerves or slipped discs before using the acemend.

I received the product two weeks ago. The pillow made my sciatica worse. I have been trying to contact someone from Acemend for over a week unsuccessfully. There in no phone number to reach someone to return the item and no one responds to emails. I am contacting the attorney general's office today in hopes of getting someone on the phone.