Jodi F.
This company continues to charge me…
This company continues to charge me every month for services we are not using, don't need and can't access. I did not agree to this. They have no real people working there and I cannot get support to reverse charges or properly cancel the account.
Response from AcelyNov 26, 2025
I'm really sorry for the frustration this caused. We processed a full refund as soon as we received your email, and we've reached out directly to make sure everything is resolved. For context, our system currently sends renewal reminders to the student's email associated with the account. We know this isn't ideal for families, and we're actively working on an update that will allow parents to also receive renewal reminders and manage billing directly in the product. In the meantime, your plan can always be canceled via the student's account or by emailing us, and our support team of real people responds to every request. If you're still not seeing our messages, please feel free to reach out again at [email protected]. We're always happy to help, and we appreciate you taking the time to share this feedback.




