AceflareaccountReviews of aceflareaccount.com

Worst customer service team on the planet from the reps the the managers pure trash been with this bank 3 years these last 6 months have been awful account has been hacked waiting for money the reps are rude the managers and worst I’ve worked in customer service for almost 14 years and never experienced a group of sorry mfers like these

They are the worst keeping people damn money and want to cancel a MF card due to their dumb ass mistake I’m going to be filing charges for theft with the authorities and I will be going to court on them for lost wages etc . Y’all watch them they will still your money and when you find it and dispute it they want to cancel your card do not use them you’ll be sorry as hell you did. Ace flare are thieves and scammers do do not open no account or anything with them YALL will be sorry but I’m suing them and filing police charges for theft and messing with my account without my permission etc watch ALL OF THEIR WORKERS INCLUDING CORPORATE

Not ACH even though they claim to be and offer loans but yet deny you due to not being ACH. My card was suspended due to a fraudulent charged they stopped, which was a good thing, but went to an ace check cashing where Metabank is located and an extremely rude customer service rep the clerk had to call would not allow me to withdraw any money from my account because location was out of temp cards. She said I must have a card to get money. A new card I had was also activated and Metabank denies doing so, but it was done before I received the card. I have been with them for 6 years and have weekly direct deposits. Also the so called customer service reps are working from call centers and have no clue what a POD.

Since March of 2020.. they have allowed five to maybe seven unauthorized transactions over the years to my most current dispute last month on the 21st.. I myself recorded every conversation because they were very contradictive and still cannot explain why they charged me $5 a month considering you are charged with every transaction by the ATM and them.. I cannot wait till I can totally establish myself to get rid of this card😡

They charge you everytime you use the card and the way customer service talks to you sound like they are scammer trying to steal your personal information.

I have been using ace flare account for years I receive my paycheck and pay my bills using them. Well out of the blue I receive a text message that something may be wrong with my account and to call them. I called then to see what’s going on and they tell me the CLOSED my account I asked why the had no response all the said was a transaction. I kept asking her what transaction she could not tell me because the account was closed , which didn’t make since to me at all. I went on to ask her about the money I have in the account which was every single dime I have to my name because I use only my card I don’t prefer to carry cash she says they will mail a check to me I told her I needed to update my mailing address because I just moved she said she can’t update my address because the account is closed I said so you are telling me that you are going to knowingly mail a check to my old address ? She said she can’t change the address not to mention I have my paycheck going to that account she said it will be sent back to my job I’m so scared she’s lying about that . I’ve read other complaints about ace flare doing that to several other people and these people are not getting their money back. How and why are they doing this to people and getting away with it I need help getting my money back from them . I’m a single mother with 5 kids and I need my money I don’t even have gas in my car please someone tell me what to do .. Do not use Ace or Netspend these they are both together and they use Metabank I don’t want anyone else to go through this

I have been using ace products and services for several years. There customer support is not great. There fee could be lowered. Th only benefit is that when I go inside of an ace store, the people working behind the glass are so great. I do not look forward to calling the 800 number for help. It's a good alternative. But the fees are like a penalty.

Virtual Cards- Remains Inactive 10/29/20- Virtual Card Problem- Inactive Security breaches are making front-page news on a regular basis, causing consumers to be hesitant about using their credit cards for online shopping. I myself have been victimized! I was told in response to your customer concerns about fraud, you are now offering card issuers virtual debit cards for our protection during online shopping and bill payments. I was told by your Agent; after my Virtual Card was compromised that in order to prevent my Card being compromised...I should close virtual card after each use!! However, I am again open to fraud by using my main card because you have made virtual cards inactive. Why? In addition, your reply message to me on today 10/30/20... Was that you understand that I have a complaint about a dispute concerning my card? I was advised also to write you a letter explaining my complaint! Why? It's all explained here!! It's starting look weird! Plus, after my virtual card was previously compromised...I followed through with what you asked me to do in order to dispute the $89... I was given a temporary refund... However, I'm still waiting for the $20 over draft fee that it caused to be refunded...