Brodabroad Traveling The W.
I would give zero if possible
I would give zero if possible. Absolute WORST customer service. Call and wait up to an hour. Transfer you and they either disconnect or require you to start all over and begin 1 hour wait again. Then people who have such strong accents answer that speak so fast you can’t understand what they say. Disputed a trans and they deactivated my card while I’m in Asia! I’ve used them for 18 yrs and disputed a handful of charges in past and never had my card deactivated over it, just at the most inconvenient time where I can’t even get a card or one mailed here. I’ve spent 310 dollars on calling cards. Called minimum 35 times and minimum of 40 emails. Jan 13 deactivated and now Feb 10 and 4 different times they didn’t have address correct. So now by 14th a card is suppose to arrive at a friends house. We will see since 4 other shipments they canceled when I said not received. They now blocked me for “security” purposes so I can’t access online bank. In order to unlock account or even activate my account needs to be unlocked. Without those I’m stuck. So they’re incompetent and take your prepaid to Walmart or direct to your bank. This company is the absolute worst! DO NOT USE THEM. Once back in USA I’m ending my account! I have credit cards and banking that do not require jumping through hoops like this clown show company. Look it up they don’t even have any stores anymore because they’re terrible. I should have canceled them years ago!!