Christopher B.
Unbelievably unreasonable.
I was planning on just going ahead and paying off my loan, so I called and asked for the payoff. I could have paid it then but I was heading into work... so I said it can wait until Monday. I call on Monday (only a few days later) and the payoff has somehow gone up 50 bucks. I was completely shocked. She asked if I wanted her to ask the supervisor. I said yes, absolutely. I was polite the entire time. She returned to the phone some time later to inform me there was "nothing they could do." I had explained to her I had just enough to pay off the loan. And I planned on being a returning customer. After this, once my loan is paid I will no longer go through you guys or refer you any longer. The point is to satisfy the customer, within reason, correct? I was completely unsatisfied. I've paid quite a bit of interest already. So you guys definitely got business out of me, even letting me pay off early. Why not satisfy me to redeem the previous loan payoff amount so I could become a returning customer and continue referring you guys?
Response from ACE Cash LoansAug 7, 2014
Hello Christopher, Thank you for your feedback. We apologize for your poor experience with ACE and want to better assist you. Please contact us at [email protected] with your contact information and someone will reach out to you as soon as possible. Thank you!