Ace Auto ProtectReviews of aceautoprotect.com

I cancelled my warranty, sent them the documents they requested and have followed up twice since I have heard nothing from them they keep saying they will look into it. I have given them till 2/17/25 to resolve this issue before my lawyer gets involved. Having gone back and researched them with the BBB, they have very negative reviews. Some say they are scammers. Looks like this will have to be resolved in the courts costing the more than the $1285 refund I am owed. Stay tuned. Buyer beware. 2/12 is last time I contacted them, previously contacted them twice before. Interesting they say they have no record of my contract yet when I talked to them on 2/19/25 they said the process was started on 2/10/25. VSP 5198225 William Riddle All this makes me believe they are a scam company. I still have not received my refund.

they denied all claims then when you try to cancel your contract they place you on hold indefinitely. DO NOT USE THEM. SCAM To add to this: the dealership tried to reach out to them on MULTIPLE occasions and he was placed on hold for over an hour many times and then it would just hang up. He expressed his frustrations with me and said this is the first company to ever put him through this kind of mess. Ace Auto kept telling the service advisor that they didn’t receive any documents the dealer submitted. I was relayed this information by the service advisor and called ace auto for myself, finally got through to someone extremely incompetent, but surprise, surprise- they had all the records that were submitted (all of a sudden). Then when it was time to get pay up… on a $24.5 bill, they offered to pay a hair over $700… you read that right. I have the “platinum coverage” too which covers just about everything minus wear items. I told them I’m aware the tires and battery won’t be covered. They denied coverage for my leaking timing cover and valve covers, they denied coverage for my cv axle, they denied coverage for my coolant leak at the back of the engine, they denied coverage for my hood shocks, and I the one item they would (partially) cover was the windshield wiper motor… labor and part came out to 3.5 hours and $7xx but they would only pay a little over $700 which wouldn’t even cover the part. I have ALL documentation needed to prove it to you. I haven’t been able to use any of my coverage, I was forced to pay the dealers diagnostic fee ($570) and pick up my car without any repairs performed. I am currently building a lawsuit against this company and I will do whatever I can to put them out of business for their malicious actions. This is literally a scam and I wouldn’t give them a cent. When you call to sign up, they couldn’t answer the phone quick enough. When you need anything once your signed up, good luck getting through. Try it for yourself: call and press the button that says you’re an existing customer and want to file a claim. A girl that can’t pronounce words correctly will answer every time and anytime you want to speak to someone higher up, “they are in a meeting and they will call you back” (they never call back) Save your money. Don’t buy get scammed. Edit 2: in response to your inaccurate replay, here is an email DIRECTLY FROM THR SERVICE ADVISOR FROM THE DEALERSHIP. Good morning, To whom it may concern, our guest Mr. Rahimi brought his vehicle in for diagnostic/repairs on 12-19-2024 ( windshield wiper not operating properly ) after diagnostic my initial attempt to contact the extended warranty was not successful, after finally getting a hold of someone I was sent a link to upload any information in regards to the repair, I upload pictures and repair estimates and all the requested documents , did not hear back from the extended warranty company for few days, called the warranty company and I was informed that they have not received anything at all , I was told I'll get an email again and upload the information again, Finally after several attempts and not getting anywhere with the EXT warranty I contacted Mr. Rahimi and advised him I'm not able to get any response from the warranty company, He was nice enough to call himself and try to speak to the warranty, I deal with lots of Warranty companies on daily basis and definitely did not get treated properly ( seems like they try to do anything possible to not deal with claims ) , if you have any questions or concerns please feel free to call me 562-613-0959 EXT 2042 Or Email me (email blocked out), have a good day. You guys are liars and full of it. Another company, “Elite Auto Protect” comes from the exact suite you operate out of with the reviews telling the exact same story as mine. Stop LYING!

Customer service is non exist , Thomas williams is always on meeting and don’t bother to call customer back , Angelica Stone ph number goes to Concard Auto Protect , nancy have no idea , Marcus miller is too rude to talk about my refund, have no idea about anything, Mike can’t talk , did not leave me any other option to give these company 5 star , because the way treating community, all are scam and non exist company , you can not verify this company information thru DE state website or GA state website , physical address is on MARS , USPS try to deliver certify Mail several time , but did not go well, there are so many customers like me suffering exactly same experience, please do not buy any extended warranty thru this company NOR Empire , MCleran , Concord auto protect compines , all are same pepole , positive feed back are FAKE and using Robots . Waiting answer from BBB and consumer protection from Delware state . Hoping to get positive answer , I highly incorouge please contact your local Attorney general, consumer protection division or insurance commission , let help each other to resolve all this matter. Need my refund for my cancel policy , I sign cancel on 08/27/2024 and as up 01-21-2025 no refund or any call from this company , left so many voicemail and email . Seem like all are sleep mode . They only reply to positive feedback. They don’t bother to read nagative feedback at all, because they don’t have answer for me , here is contract number 5198357, Muhammad now you can ring bell on your ear , Marcus Miller was sold me the policy for $1900, here is email for your employee Thomas William .sure I do have right info , how can you deny, lmade a nagative feedback , you all are FAKE , this company does not Administer, they are Joe shomo from …….

I am a Platinum Elite policy holder and had an approved claim for a $601.70 water pump repair for over 4 months that never got paid! This company is a total JOKE! they lied multiple times and said they sent checks when they didnt. I have spent hours on hold waiting to talk to someone only to be sent to a answering machine saying that they were in a meeting. I spoke to Mike, Marcus, Danielle, Angelica and Catherine and none of them were able to help me. I was promised that someone would call me back and they NEVER did. You can not trust this company at all!

I canceled my contract in March of 2024 and I still haven't received my money. They keep lying, saying that it was sent out, but I haven't received anything. Strange how I receive all of my mail but that one. They keep lying. Now they say my money is being investigating it. Investigate what????? All they have to do is send me my damn money. I don't want to give them any stars. Because they don't deserve any.

Ace Auto Protect failed to pay the auto repair shop for an approved covered repair. And when called and inquired about the missing payment they canceled the warranty with no refund in sight. This appears to be a fly by night warranty company. They based the amount of a part on how much it can be purchased on Amazon without any regard for the legitimacy of the part or the company selling the part. They have no customer service and only three people that run the business. Totally unprofessional.

Please run and dont even do business with this company. They will take your money. No proper coverage, and they will give you the run around. Please just run and find someone else.

I purchased a motorcycle policy from Ace Auto protect which didn't cover a motorcycle. It covered a Honda car. I canceled the policy in July. They got the paperwork which I sent back in August. At first they told me it was a 60-day wait to get your money back. I waited 60 days and called no money. And then they told me it was a 60-day business days. Wait. So in November I called and I still didn't get any money. Well here it is. December 13th, I've been told twice the check has been mailed. It has not arrived. I believe Ace Auto protect is a scam and you should be aware of doing business with them. I am going to report them to the Florida attorney general's office.