AccuPOSReviews of accupos.com

For tradeshows, we need 2 separate POS stations that allow us to process transactions without internet access - which AccuPOS allows for. When we get back to the store, we download the transactions right into our QuickBooks. Nice and easy. When tech support or upgrades are required, we call in and it's taken care of remotely. Our database is on a remote server and that has caused some confusion for the techs, but once they understand where everything is, they are always able to do the fix or upgrade. When we got new computers, they set everything up right away. Wait times for help used to be long at certain times of day but have greatly reduced over the past couple of years. We've been with AccuPOS since 2011 and are quite satisfied.

I have been using AccuPOS for years. It is easy to use and it uploads into QuickBooks easily. I rarely need technical assistance, but when I do it's usually on a Sunday and they take care of me quickly. Also technical assistance is located in the US.

Great customer service. Recently ordered new POS machine. Part of the order came within days, the rest took 2 weeks. Long time!

Duncan went above and beyond. Had to research my issue, find a solution and call me back once he found out how to repair it. And he did it with care and determination. He is an asset to AccuPOS and a delight to work with. Glad he was the one to answer our call.

I have had this system for approx 1 year. It has never worked right from day 1. When talking with tech support, they spend HOURS on the phone working on the problem. I can not get invoices to transfer over to QBO Canada, errors in inventory being changed all the time behind the sence. On time on the phone for at least 4 hours, it was me that found a error in the system over a singe " . "..yes a decimal point. I transfered all the logs to the "head of tech support" and even had the VP of the company try and work on this, now I can't get a hold of either one. Very poor service all around, but yet they still want my money every month, while I have a system that is not working right. DON'T RECOMMEND THIS COMPANY Im actually going back to my old system Simpro, they maybe a little more, but they are going out of the way to help me and make sure the system integrates right.

If you understand Quickbooks you can understand this pos system in a hearbeat. It's pretty straight forward. Create an inventory item, add custom fields, one being SKU and each product is given a name/UPC. SmallCoffee can be a item UPC. Click import and make buttons (small) and another one (coffee) Creation can be timely, but worth it. The need of paying for a year of support isn't really needed tho, maybe 6 months for a inexperienced person, but you can pretty much understand the ins and outs within a few days. I have tested over 30 POS systems and they are all horrific. The worst system was Lightspeed bar none! Theyre still trying to bill me for a software i was guaranteed 30 days or money back. nope! But, Accupos, Attitude Positive, provides support and you aren't locked in any ridiculous contracts. Ive worked with this company for over 10 years now. Mainly because they have been slowly evolving keeping up with the times and needs of daily usage... (I tho am sad they removed use of macros in their POS key page) Every year they assess possible security holes and are helpful when needed. My only complaint is your required to use their gift cards system. My current credit card processor, Vantiv allows free gift card swipes and is the only reason why i pay for their support (tho they give you free upgrades each year if you do pay for it, recently a huge major overhaul) I highly recommend Vantiv (they saved me about 1k a month in fees) Back to my only true complaint is my history with their gift card server being slow and they won't allow other companies use. So theres somewhat of a monopoly there. You can have 3rd party companies make gift cards, but they charge $150 to add more numbers into your database and can feel like its a process. Also, if you need help credit card processors they have ridiculous contracts where changing ANYTHING needs to be done with accupos. Honestly i think that was because of one staff member that was controlling that no longer works for them, but anyway. I would give a 100% 5 star rating if i never had problems with gift cards with their previous generation gift card plugin. I somehow had cards that timed out and were double charged all in all giving negative balances causing some serious headaches in my past and some still haunt me today... This cost me several thousand dollars to rectify with my accounting software. They tried to help but i feel this was a problem i only had due to a huge quantity of cards i use and using an older unsupported POS system. Besides my problem this is the BEST POS software I still have found. I will be continuing use for a chain of stores im building in CT and have gotten to know top management over the years. As an IT guy i was even allowed to help beta test new editions a few years back. Which was quite fun! Software 9/10 Gift Card Processing 4/10 Credit card processing speed 10/10 Tech Support 7/10 Their senior staff is really nice and helpful.

My experience with the customer service and sales team has been incredibly frustrating. I have received incomplete/incorrect information and inconsistent communication in every interaction The customer sales representatives have failed to follow up after I asked them repeatedly to do so. The sales team falsely ensured we would have the ability to manage our inventory without having to purchase the quickbooks integration. I asked this question very specifically before we purchased AccuPos. Only after I got AccuPos set up did I realize that wasn't true. I ordered and paid for a custom report to be created and it took at least 6 months to get the report and then another couple months to have it fixed because the team created it with the wrong criteria. Collectively, I've spend untold hours on hold waiting to talk to someone who then couldn't even give me answers and were unapologetic and entirely opaque about the process. The actual software works fairly well for what we need but I would not recommend it to peers based on the poor service I've received. Additionally, the dashboard is clunky and difficult to use. There are many reports I would like to be able to run that are not available even though its obvious that all of the information is captured. Feel free to reach out if you have more questions about my rating

Great company, Nash specifically was extremely helpful