AccuPOSReviews of accupos.com

So far we've had really great customer service. They're willing to go to whatever lengths necessary to fix our problems. We did have issues when first setting up as several times we set up an appointment we were told that there actually hadn't been one scheduled so we were on hold for a long time. However, once we were put with a tech it was smooth. We had a couple of issues when we were paired with a different tech for each support session because a few times they would completely change what the first tech had done. However, this may have just been another little hiccup due to us needing the Canadian system vs the American. Other than that we really appreciate the support team. The only major issue we've had is that anytime we try to use the 24hr tech chat it has always said no tech available. It would be nice if that feature worked. Otherwise, overall happy with the company.

Mike and the tech team are amazing!

I was on hold for an hour which is quite bad but my support was very good

very good program, adaptable to meet needs, customer service is great, works well with other accounting software

Asked for several changes, especially a lock sales tax capability, and none have been forthcoming with no updated status on requests. Service can be spotty.

Great company and excellent customer service. I was having an issue with the integration of Accupos and Sage 50 and was held up because of Sage 50. Accupos technicians kept in touch throughout the whole process (three-four weeks total) until I was completely up and running again and the problem was fixed! I also dealt with the same technician throughout the whole process which made things so much easier than having to explain my issue over and over again to different people. Thanks Accupos for all your help! :)

Generally the technicians are friendly, the issue is hold time. When our register is not operating correctly, or at all, we can not be on hold for an hour. We lose valuable customers and sales during those times.

Mike went over and above to make sure that all was working properly and updated to the latest versions. Thank You!