Matthew G.
Disappointed from a Mentors perspective…
Disappointed from a Mentor's perspective. I found there to be a lack of accountability. I found the salesperson was dishonest about the nuts and bolts of the program. I was later told that the salespersons claims would constitute "a violation of labor law". Yet, no action was taken to right this. When I challenged the dishonesty (after signing up for a year subscription), I was told "thanks we will let the sales team know". No accountability. As a Mentor, you are not paying to get apprentice help. You are paying for the platform that allows you to be matched up to apprentices. This is what I was told by the owner. You don't get to choose your apprentice. The platform matches you. Every time the apprentice does not show up for the interview or fails to be a good fit, you start over. The matching process has taken up to 10 days. Add in the interview time, rescheduling, etc, and months go by without any service of value being provided. The most disappointing part was the dishonesty initially and the lack of accountability when I brought these issues up. I got the impression they did not care one bit about my concerns.
Response from AcadiumMay 5, 2022
Hi Matthew, Thank you for your feedback. It can be frustrating to expect something and not get what you expect. We are constantly updating our process and documentations to ensure that everything is 100% clear on our process. We do source, vet and match you with a candidate. Some businesses prefer doing their own sourcing but we have found that most prefer to have that done for them as it is very tedious. Let's book a call to discuss how we can better serve you. We will send you an email with a call booking link. Cheers, Acadium Team.



