Abt ElectronicsReviews of abt.com

My dishwasher came cracked. I told them the part number but they won't accept responsibility and neither will the shipping company that they contracted with.They told me I need to submit a warranty claim... My 2600 range came without its range caps either. 40 bucks a piece to replace. Don't recommend.

Never received an acceptable wall oven. I did returned the two damaged ovens. Ordered in May and over five months later, still no oven. I just checked my order - Abt has discontinued this product and started my refund without notifying me. Would have liked the opportunity to discuss a replacement product, but was never given the chance. The two shipments for this oven were both damaged. It also took three shipments to get an acceptable dishwasher (thanks Abt for reinforcing the packaging on the third one). The four retuned appliances all looked like they had been dragged behind the truck. Started a chat session with "Rachel" and she asked what the issue was but they never responded after I identified my problems with submitting a review on their site. The review page was giving me an ad blocker error. I closed my browsers Chrome, Mozilla, Edge), turned off the ad blocker, VPN, and cleared cache and cookies. Tried all the browsers again with no luck. Over ten minuets without a response to my "Hello?" so I closed the session and started here. UPDATE: Sent the chat sessions, screen snaps of the orders, and the pending PayPal refund to Abt Customer Support.

I had a good experience with Abt, however their shipping partner, Pilot Freight Services, ruined the process. Abt customer service rep, Ben Rames was extremely helpful and answered all of my questions. I was told the dishwasher I ordered would leave Abt the day of purchase and "arrive in about a week." I placed the order on 8/24/21 and the unit didn't arrive until 9/13/21. The dishwasher came off the truck having been unpacked prior to delivery. It arrived without mounting hardware, electrical cord, kick plate or manual. I contacted Abt immediately and they offered to send the missing items out, but it would take approx. a week for delivery. They suggested I contact the manufacturer directly to shorten the process, which I did. In the meantime, I noticed that there were nicks on the handle. At this point I decided to return the product. Abt was contacted on 9/14 to arrange the return. Again, Abt customer service was great. I was told they would contact the shipping company to arrange for a return and that I would be credited once the unit had been picked up. Weeks went by and I never heard from Pilot Freight. I spoke to Abt multiple times, hear their apologies and saying they would contact their shipping department who would in turn contact Pilot. Long story short, it was only after I contacted American Express to dispute the charge that I heard from Pilot. They finally called on 10/13 to set up an appointment for pick up the next day. They didn't show up. After calling Pilot, the pickup is now scheduled for 10/18. Only time will tell if they actually show up. The moral to the story is to buy locally.

I have to say am very disappointed in ABT Electronics, and will never do business with them again. I purchased a Miele washer and dryer from them at the end of August. It was long distance purchase as I live in San Francisco. They use a delivery service called Pilot Freight. When I checked the delivery company's reviews, literally 80% 1-star reviews, I suspected I might have issues, and indeed I have. Although the dryer arrived undamaged, the washing machin arrived dented and scratched, and looked like it had a protrusion coming from the inside. Additionally, the door would not open. Someone had handled it pretty roughly. It was not clear whether the damage was from the ABT warehouse or Pilot Freight. To their credit, ABT's customer service is excellent. They shipped a new unit out for exchange almost immediately. As an aside, I had customer service problems with the freight company, Pilot Freight, around delivery. I would schedule one time over the phone with customer service and then have the time inadvertently changed via e-mail causing me to have to reschedule time off from work. When the replacement unit arrived it was damaged worse than the first unit. It literally had dents on three side, and looked as if someone had kicked it. It was clearly seriously mishandled. My advice is to avoid long-distance major appliance purchase from them because the likelihood is high that they will be damaged in transit. I am sure that mine is not one-off experience, and I'd advise others to avoid this outfit for these sorts of purchases and buy locally.

ABT charges more than other companies for their products so the only reason to use them is better service; if they exploit their customers, there's no point. I bought an oven and overhead (thousands of dollars) from ABT that needed service. On the service call, the technician had no idea what the problem was or what product was being serviced (even though all that information was included in the initial request, including the specific unit purchased). He left after a minute and then I didn't hear back for a month. When I finally called, ABT said nothing could be done and I needed to buy a new unit; they then proceeded to charge me for the "service" even after hearing about their embarrassingly bad performance. Unbelievably shameful.

They delivered my appliance to the wrong address. The appliance is still sitting on someone else's property, outside in the rain. The delivery guy told me to get lost. ABT would not resolve the issue. They showed no interest in helping, despite multiple calls and chats.

Horrible service. Went in to look for 5 new appliances. I needed to decide what I wanted with intention to purchase within a month - told them that. Salesman was so pushy and wanted me to buy today!! I told him 3 times I need to see the items then would decide I was not buying today. Every time he said I can get you 10% off buying today. Showed me items I did not want and was very pushy. I asked about measuring my current setup and he complete ignored that multiple times. It will fit- standard size. I left as I was tired of being pressured into buying NOW. Worse than a used car salesman. Never will shop here.

Absolutely horrible. Bait and switch credit misrepresentation. Was approved for a 4k store card but Abt refused to accept it. Credit hit for nothing. Seeking legal representation for this debacle. Awful. Just awful. Synchrony advised that the female verifications rep that handles these types of calls for Abt should be better trained or let go. I happen to fully agree. No. I'm not "letting it go" Dan. You specifically continue to lie. I had a full fledged synchrony account. You are an absolute liar that has offered no real apology or recompense. Instead, you continue to push a lie. So I absolutely will continue telling every single person I can. As I said. It's the principal of the matter. You have lied. Fix it. You personally need to take responsibility. Hopefully you aren't the owner. But I sure hope the owners eventually see what you've done. And to be clear, I've already gotten what I needed elsewhere. This is purely on principal that you should be held accountable. Fun fact. After abts collosal failure, synchrony was even nice enough to go through the process of REOPENING my account (to give y'all a chance to get your acts together). Of course y'all bungled that effort as well. Which led to me fully terminating my synchrony. Pretty sure they aren't happy with Abt. Considering I was informed by that particular rep that they've had this issue with Abt before. *Again to the owners* Employees like Dan and the lady that kept taking my verification calls are putting your company at a disadvantage. You're losing some sales. You're also stressing your agreements with synchrony. That could result in what,....1 to.. maybe 5% annual revenue losses. Seriously Dan. How much is a sincere apology worth to you? Abt is completely off the hook-pending dans next actions. I'll continue to say dan- make it right Abt owners (or legal consult) feel free to give me a call. If a news channel or something in your state wants to look into this, I'm game for that also. 3365393003. Not you dan- unless it's for a very due apology. One more more thing. Absolutely is bait and switch. Just in a less conventional way. See. Even though you do have store card accounts, it appears abts main profit from the agreements with synchrony more relies on gaining credit accounts for synchrony (and not necessarily honoring them) Abt gets a slice, and the credit lines (high interests) can still be used at a few dozen other places (incentive to keep the credit line). It's pretty slick. Genius even. But also terrible. So yes. Bait and switch because the credit accounts are generally gotten with the premise of using them with Abt, only to mostly be pushed elsewhere. It's practically riskless profit for Abt to do this, (or rather, the place you applied for the credit in the first place) I highly doubt I'll be the last person to call y'all out on this. Just saying.