Abt ElectronicsReviews of abt.com

purchased a phone and it was not shipped or delivered within promised time frame! So be aware, their delivery dates are NOT accurate

I have purchased all my appliances for the last 30 years from Abt, including a subzero refrigerator, and never had a complaint. However, 13 years ago I bought 2 dishwashers (for $3000 total), which never worked well. Abt sent out service people multiple times, and I was told this was how modern dishwashers work, since there are no longer phosphates in the dishwasher detergent. So, I used them as dish racks. When my kitchen was recently redone, the dishwashers had to be removed temporarily. The contractor told me they had been originally installed improperly. The contractor's plumber reinstalled them, and it's a miracle, they work! I had several conversations with the stores's general manager, who said it was too long since the installation, and I had no photographic proof for what I said. He finally agreed to reimburse me for the cost of the installation ($300), to be paid as an Abt gift card, which I refused. I had asked for the cost of the reinstallation (about $700) and the manager refused. After being a loyal customer, spending tens of thousands of dollars there, I will never go back. They do not stand behind their work.

Miele and Abt were disappointing. We purchased a Miele 30 inch range about a year and a half ago. The oven portion would not come up to temperature. Abt service came out a few times and tried a few things to no avail. We were told they just aren't as good as they used to be. We were told they could do no more and contact Miele. Miele sent out a third party repair company. They did finally get the oven to work. We decided to try the self clean mode. This faulted out and this time Miele sent out their own tech. He guessed the problem right away as the other repair folks failed to attach a wire or two. It seems to be working ok now but it seems like a ticking time bomb. Our warranty was extended to two years as Abt certified installers put it in the kitchen. $6500 basic range and a one year warranty should have warned us. We decided with the number of issues we would buy the extended warranty. Miele told us we can't extend the warranty after the first year, even though it is still under a manufacturers warranty. Again no faith in the product? I tried to post a review on the Abt site warning people of issues and they wouldn't post it as the model number has been changed. GEE. wonder why. Our advice: 1) Don't buy a Miele range 2) if you do buy, purchase a warranty at the time of purchase 3) if you need repairs skip ABT and insist on an actual Miele tech. 4) if you have issues, post a review right a way before a ABT will refuse to post!

Terrible customer service! Refused to issue refund after I returned the item. Never again!

I ordered a Gladiator Freezer from abt, had it less than a month when the outside of the freezer door showed condensation. When we called abt to complain about this, they basically told us we need to call Gladiator, (whom we didn’t purchase the freezer from) because there’s nothing they can do. I felt annoyed & disappointed, we gave abt our money, we have a problem & they can’t help us. Better/best to purchase straight from Gladiator and not from abt since they can’t help you when there’s a problem. Waste of time. Do not buy Gladiator Garage Freezer. The 2nd freezer came DAMAGED. 3rd freezer came today DAMAGED, and with no plug. Hope the 4th freezer comes in less than a month, AND NOT DAMAGED. I would not buy from GLADIATOR again. They don’t seem to check their products before sending them out for delivery.

ABT needs to improve their online ordering system as it only leads to frustration and a waste of time. If you purchase a gift for someone and ship it out to a different shipping address then their overreactive fraud system automatically cancels the order and marks it as fraud. Then they send an email of your order cancellation and tell you to call their line... Only thing is their line goes straight to voicemail and the item you got as a gift conveniently sells out and all they have left to say is too bad! HOW ABOUT YOU CALL THE CUSTOMER TO CONFIRM THE ORDER INSTEAD OF MAKING ME JUMP THROUGH LOOPS? I understand fraud happens and there is risk management but this is 101 stuff to resolve. CALL THE CUSTOMER Never had I such a poor ecommerce experience and shame on me for trying a new retailer such as ABT. Never again EDITED in response to company response- "We are sorry you feel this way Joseph. " Seriously? "Our Processing Team reached out multiple times requesting to speak to the actual card holder. Unfortunately, when they called in, the order was sold out. We apologize for the inconvenience this has caused." This is not true , luckily dated emails can provide a more accurate narrative- Subject- Abt Order Confirmation Date/time of email - Sun, Jan 2, 3:41 PM Subject - ****Urgent order verification Date/Time - Sun, Jan 2, 3:47 PM Subject - Cancellation email Date/Time - Sun, Jan 2, 3:57 PM

awful is understatement! They delivered a broken microwave oven THREE times! (yes, you got it right) and caused my financial loss because of delays in completion of a renovation and extra payment to the contractor who came to install it. They refused to give any reduction or any compensation. I ended up taking a slightly damaged product because I thought that this would go for ever otherwise. It is a dreadful company! stay away from them as far as you can

I drove all the way up there from the s.w. burbs to hear a AV Surround Sound System before buying. After walking around looking for an available sales person (almost all were talking amongst themselves, ignoring customers), I finally found one. I told him I was looking to hear the $499 Yamaha system and was told "It sounds better in the box - we don't open those boxes." Then why do you sell them? - or not sell them as you probably lost a sale.