Abt ElectronicsReviews of abt.com

With a kitchen remodel on the horizon, we visited Abt several times to explore appliance options. We were very fortunate to be assisted by Joey V: he was knowledgeable about the various brands, shared honest feedback, and really helped us find the right choices within our budget. One additional note: even after we completed our purchases, Joey continued to personally follow-up to ensure timely delivery. Bonus points for that level of service!

Let me begin by saying that ABT Appliances has a life long customer with me and my family and furthermore they are the only appliance store that I would ever recommend. Here is my story, after just short of 8 years my $2500 refrigerator just decided to stop working causing me to lose hundreds of dollars worth of food. After contacting the manufacturer I was passed off to their authorized service technicians to address the issue. I was informed by the techs that my issue was in the sealed system which was under a 10 year warranty. 6 weeks, 5 visits, $575 dollars later I was still without a refrigerator. Not to mention that I was forced to buy a garage unit as using an ice cooler was getting old. Finally after 5 weeks of throwing parts into my unit the technician ran out of ideas and on the 6th visit the service company sent a hatchet man out to pronounce my refrigerator “unrepairable”. After complaining to the manufacturer they finally offered to replace my broken refrigerator with a new one. In haste, and with very little time to research their offerings I chose one over the phone with one of their “resolution team” associates. However after about 25 minutes of placing the order I contacted them back to try and put a hold on finalizing a decision until I had a chance to actually look at the units and gather some reviews. I was told that it was too late to change the order and that unfortunately I would have to live with my decision. At this point I decided to throw in the towel and just buy another refrigerator. I took a drive up to ABT where I purchased the fridge almost 8 years before to begin the search. I was so angry and offended by the way I was treated by the manufacturer and the service company, not to mention how the whole fiasco played out that I thought I would at the very least vent to a store manager not expecting much in the way of satisfaction. Here is where I was surprised. The appliance manager Randy Goldman patiently listened to my tale of woe. He offered some suggestions and then took his time to show me some replacement options and offer his opinions on various models. He then connected me with one of his salespeople John Babana who also helped me to understand today’s refrigerators and what to expect moving forward. I was able to carefully and confidently select a replacement thanks to the both of them. Randy also went out of his way to extend a phenomenal price on the unit and offer an extended warranty at a reduced cost as a goodwill gesture for everything I had been through. They even had the unit delivered and installed the next day and hauled away the old unit without cost. They treated me with respect and kindness, something rarely seen in today’s world. My hats off to Daniel and Modesto in truck #2029 for a flawless delivery and installation. As far as the replacement refrigerator, I chose a GE Side by Side model # GSS25IYNFSS and couldn’t be happier. Fingers crossed it lasts at least 8 years. But one thing is for sure, if ever I need another appliance I will only shop ABT. Thanks to everyone for their help.

I've bought a few big items from ABT including a TV, surround sound system, and kitchen appliances and it is always a great experience. From customer service helping me with my order and getting an even earlier delivery time to the delivery and installation people being on time and courteous, I've always enjoyed purchasing from them. As I continue to support local businesses, ABT is always on my list.

Read my review if you like stories. I’ve been shopping at Abt for years. It’s to the point I can’t even count the number of accounts I accidentally created with them with different email addresses and phone numbers from the different stages of my life. The reason why I feel so loyal to this company is because the standard of care and feeling of responsibility the owners seem to have for their customers. This is where the story turns. I had my first, I’ll call it “unfavorable” experience earlier this week when a product I had purchased 3 of, was not working the way I had expected. I went back to the store to sort it out and because the issue with the product made a pretty big impact, I came in frustrated and devastated. I was literally crying speaking with a tone of frustration, that most people would probably have been deterred by me. Not Louie Igyarto. He let me get all my frustration and concerns out and then he told me how bad he felt and that he didn’t want me to cry. I actually felt so seen by him in a way only my therapist usually makes me feel, haha! He then offered a solution to me right away with his managers approval and I left feeling incredibly grateful. Then my second “unfavorable” experience happened but this time my issue was with a service employee. My dad had a dash cam installed yesterday but did not receive the amazing customer service my husband and mom received when they had theirs installed. When my mom and husband had theirs installed, they raved about how patient and kind their technicians were and how they were educated on their purchase. Not my dad. My mom and dad came to me today and asked me to install the app and explain the process to my dad because it was not done for him, even when he asked. Apparently that tech was also rude when speaking to my parents. I didn’t really know how to use the app either, so we went back to the store and I asked for help but used my moms car since hers got disconnected (we think from lack of use). I unfortunately ended up with the same technician my dad had, and he was so mean and unwilling to help. I have no idea what his deal was. I didn’t even know he was the same person that my dad interacted with until he told me himself in a rude way. I felt fed up and thought maybe this was it for me and Abt. I was so sad thinking my family and I may no longer feel comfortable shopping here anymore. Abt has helped furnish many homes and cars in our family, so it felt like losing a trusted friend. I then remembered amazing Louie. I knew I couldn’t just move on to a cold hardened big box store when sweet amazing Louie is whom I can purchase from. So I decided to go back to the store to give some feedback. I just felt so wronged that I had to share my feelings and experience in order to move forward. I spoke with the manager James Senne who immediately apologized for the experience and asked if he could help me resolve anything. He seemed so genuine and authentic in wanting to make me feel better and that he cared about my feedback. It’s a reminder that Abt is different than other stores and the reason why I will keep coming back and why I will recommend the store to anyone. Moral of the story is that Louie is who you want to make all your purchases with. He actually cares and it shows in the most empathetic and authentic way. I think he is only in the mobile or car accessory department but I don’t care; buy it all from him. James as well, he has an amazing ability to make someone feel appreciated even though I started my conversation with him with so much anger. Shoutout to Jake at the service desk as well for being so kind, patient, and eager to help. Those 3 are the perfect representation of commitment to great customer service. I hope the company truly recognizes them as the perfect representation of why Abt is so successful.

Ruban came to our home to repair our fridge & replace a few knobs on our stove. He was very knowledgeable, explained everything he was doing as he was doing it, & was extremely friendly! He did a wonderful job & by him communicating with me while he was working, it took the awkwardness that you usually have when a stranger is in your home away.

The driver was pleasant, and he notified us of the delivery when he was on his way.

The guys were great! Friendly and professional. Made the delivery process very easy!

I was deciding between two tvs during a big sale and used the chat option to get specifics. The gentleman was a huge help, going out of his way to get me exact measurements of both and went further and gave me a final price on both, and then placed the order for me right there once I decided. Abt also offered financing through Synchrony. Quick and easy to get approved. After, I received a follow-up email regarding shipping. Here is where there needs a tiny bit of improvement. The email stated that once it is shipped, I would get a follow-up on delivery date within 24 hours. This proved to be confusing because after Abt said it was shipped, it took over a week to here from anyone. The shipping company finally called and expained that once THEY received the item, THEY would call within 24 hours to schedule a shipping date. The shipping company was very helpful and professional. My item was delivered two days later. The two men who delivered my item were also very friendly and professinal. -from first-time Abt customer