Abt ElectronicsReviews of abt.com

Bought an 85" TV with mounting hardware and a new dishwasher from ABT. Less than a week after the purchase, they dropped the price so i called and they said they would lower the price and it would be a refund. The mounting hardware for the TV wasn't needed and they said that would be refunded. They sent an email stating the refunds were processed but that wasn't true. I had to contact them for basically a third time before they did anything. BUYER BEWARE. My review stands. There haven't been credits applied, ABT sent an email confirming that and there has not been a credit on the TV mounting bracket that wasn't needed and returned unopened.

I ordered and payed for a table top dishwasher on 17th August was told it would be here by the 1st September I've had no emails or nothing with receipt yet u got the money can u please help only proof I have is on my bank statement it was an advertisement on Facebook and can't seem to find it any more

I had the unfortunate experience of dealing with ABT, and I must say it was an absolute nightmare. They were supposed to install a refrigerator for me, but it turned into a never-ending saga of disappointment and frustration. After a whopping seven attempts, they still couldn't get it right. The first time they came, they seemed completely unprepared. The technicians were clueless, and it felt like they were learning on the job. They left my kitchen in a mess and the fridge still wasn't properly installed. I thought, "Okay, maybe it was just a one-time mistake," but boy, was I wrong. Subsequent attempts were no better. They rescheduled multiple times, causing me to take time off work and disrupt my schedule each time. The second and third visits were just as bad as the first. The level of incompetence displayed by their team was mind-boggling. How hard can it be to install a refrigerator? The worst part was the lack of communication. They didn't bother to keep me updated on the progress, and I had to chase them down every time to find out what was going on. It's as if they had no respect for my time or my needs as a customer. By the fifth attempt, I was beyond frustrated. I spoke to their customer service, but it seemed like they didn't really care about my situation. They promised to prioritize my case, but the next two attempts were just as disappointing. It's like they didn't learn anything from their previous mistakes. At this point, I had had enough. I decided to cut my losses and hire a different company to install the refrigerator. It was a hassle, and I wasted so much time and energy dealing with ABT. I would strongly advise anyone considering their services to think twice. They clearly lack the skills, professionalism, and respect for their customers. My experience with ABT was a total disaster, and I wouldn't wish it on my worst enemy.

My decision to procure a refrigerator from ABT was greeted with high expectations, largely fueled by the reverberating echoes of their celebrated reputation for unparalleled customer service. The warm and accommodating disposition of Robert, the initial emissary in the sphere of customer interactions, further augmented these prospects. Alas, the trajectory of my encompassing journey within the realm of ABT experienced a precipitous downturn, a plummet precipitated by the regrettable limitations of their technical cadre. The inaugural delivery of the refrigerator unveiled unmistakable incongruities. The installation process was marred by a series of vexing tribulations, encompassing a misaligned door and perplexing resonances. It felt as though we were contending with a faulty artefact, fresh from its packaging. This pivotal juncture heralded the inception of a sequence of visits by their technicians, a multiplicity notable in its persistence. We endured a total of seven instances of technician interventions within the confines of our abode, nurturing a fervent optimism that, at some point, they would effectuate the necessary rectifications. Yet, alas, it culminated in an uninterrupted cycle of disenchantment, as they diligently endeavored to recalibrate diverse components, replacing some in earnest pursuit of a viable solution. On one occasion, an entirely new refrigerator was even introduced into our domicile. Nonetheless, irrespective of the frequency of their exertions, the issues endured with a frustrating and persistent tenacity. The apparent incapacity of a company to competently install a refrigerator despite subjecting the customer to seven technician visits indeed constitutes a perplexing predicament. The resultant frustration and inconveniences were overtly untenable. We were coerced to reconfigure our schedules, sacrifice valuable work hours, and grapple with the incessant disruptions occasioned by the technicians' recurring domiciliary intrusions. Even subsequent to this protracted series of interventions, the refrigerator remained obstinately unresponsive, steadfastly declining to align with its intended functionality. The disarray in the door's alignment persisted, and the irksome rattling endured as an unceasing refrain. At this juncture, my faith in ABT's capacity to deliver a product of commendable quality, coupled with proficient technical support, has been irrevocably shaken. The evident dearth of requisite expertise among their technicians to execute even rudimentary installation tasks stands as a glaring indictment. I would vehemently caution those contemplating a transaction with ABT to exercise prudent circumspection. While the veneer of amiability in their initial customer interactions may possess a certain allure, the palpable void of competence on the technical front constitutes a stark and disconcerting concern. My personal encounter has metamorphosed into a nightmarish tableau, a circumstance I would not wish upon any discerning consumer. I implore you to spare yourself such tribulations and explore alternative avenues that hold in highest regard the fundamental tenets of quality and dependable service.

Orders get cancelled without notice a day after being placed and charged on your credit card. Customer service does not answer the phone. Live Chat is unhelpful and misleading and apparently not even connected to the company. And when you finally do get through via email you get some completely idiotic and asinine scripted explanation of policies. No apologies offered for time wasted. Idiotic suggestions about wiring them funds for the transaction. Don't waste your time. And as far as their response goes, no one in their right mind is going to pay 20 bucks to wire them funds for a transaction and wait 3 days when one could just go to one of a hundred other companies selling exactly the same thing at the same price. Which I did. Target had no problem with my order. Maybe they should get a 3rd party verification company that actually knows what the hell they're doing and things might get better. Also their response completely ignores that I reached out in response to their order verification email and provided the correct information. And yet... canceled again. Abt is just not worth the time and hassle.

I applied for a line of in store credit, they refused which is fine I get it, but they absolutely decimated my credit score with a single hard credit check. They dropped my score by 43 points in 2 minutes and it took me 8 years to move it up by 55 points so they almost wipe all that time worth of progress from me. I'm very dissatisfied and I will never even look at anything this website has to offer ever again. It's disgusting.

I ordered $845 worth of Thrustmaster products, order number ABT140346488 nearly 1.5 months ago. The items were financed and I have already been making payments on the items. Now on February 28th the order shows delivered by UPS to Glenview IL. I live in Lakeland Florida. This has been the worst experience I have ever had purchasing items online. I would not recommend anyone order products from Abt. They obviously do not care at all about their customers.

Placed an order, was prompted after hours to do some type of verification phone call within 24 hours. The next morning (14 hours later) my order was cancelled with a message saying I could only process the order with a wire-transfer. After a 15 minute call with a fairly rude customer service rep I was informed that my billing and shipping address were different, causing the verification to pop up. No explanation why the 24 hour window wasn't honored, or why I couldn't place an order with a different billing/shipping address. Asking customers to initiate a wire transfer in 2023? Are you kidding? I found the same product on Amazon for 10% less and free next day shipping.