Abt ElectronicsReviews of abt.com

AWFUL customer service. We outfitted our brandnew kitchen with $50K+ worth of appliances. One was wrong, one broke immediately and 2 years in another is now broken. We are going on 3 weeks without a microwave which with a family of young kids, two working parents and one parent who just had surgery is beyond inconvenient and totally unacceptable for a company that charges more for and prides itself for the best customer service in the industry. Congratulations for NOTHING. Our newest home that is about to start a remodeling project will take its' business elsewhere. ABT, thanks for your reply below. I will not share my personal information like my phone number or husband's name on a public forum. If you please send me a direct number or email to connect with then I will reach out and provide the information that you have asked for to address these issues.

I purchased several items from ABT.com due to a $50 off $500 or above promotion in December 2024 at AMEX (offer ended December 31, 2024 11:59pm). Although I received a confirmation email from ABT.com for my 1 order for the total above $500 before this deadline and a confirmation from AMEX that the transaction was approved by AMEX above the $500 minimum, ABT.com played games and split the order into three subtransactions, including delaying the third transaction into January 2025. As a result, the $50 promotion credit was not reported to AMEX. I only purchased my merchandise from ABT.com because of this AMEX promotion and to support a small business and give someone other than the traditional big players such as Best Buy and Amazon a chance. I doubt I have the confidence to order from ABT.com ever again after these games.

Do not buy the service plan from ABT!!! Complete waste of money because when you call to have something repaired they cannot help you for 30 days. You’ll have to hire a private repairman anyway!

I attempted to place an order on Abt today, Black Friday, after successfully making purchases from multiple other websites without any issues. My first order was rejected because they don’t allow shipping to a last-mile delivery service (Fetch) address. Surprisingly, this was the first time I encountered such a restriction. They asked me to wire the payment if I wanted the order shipped to that address—quite an interesting policy! My second attempt, using a different address, also failed. This time, the reason given was "security reason that I can't tell you." Their approach seemed odd, and customer service was unhelpful in resolving the matter.

Abt going bad to worst they will sell you warranty for the half the price of washing machine and Kitchen appliances and when it will come to do the service they will make you run for the money after weeks waiting for someone to visit for new one year old dryer which is stopped working they changed my service call timing on the day of service call last minute and customer service person are like doing me favor sending service team to fix faulty dryer when I called them. They become big and now need to look for other service providers my 11 years old relationship ended after bad customer service. Don’t buy there warranty it’s like scam from abt.

Deceiving sales, sent me an Customer Appreciation email ends on 10/27 . One item was a Samsung tv 55" for 318 but I chose the bigger one 60" 367.00 and extended warranty. But every time with this company I add items to cart and extra money added to cart. A shipping charge of 172.50. Say what? I don't know of any store who charges that nowadays. Needless to say that explains why I don't use their card anymore. I never completed the transaction. It's ridiculous.

They claim price match guarantee...But there is always excuse... not local retailers...found gas range locally 30% cheaper..the sales comment was , very good deal..You should buy it!!! No price match mention...what I'm saying...BS price match

I did a purchase first they send email to show prove or address and card… them didn’t hear nothing from them moths laters they send a unexpected email sending a tracking…. After they had reversed they payment…. They charge again to my card me no wanting the product no more, ups come grind the package leave it outside the door no one was home, I tell abt that they say I’m reposible for my package told them ya should be more responsible for the company who ya will choose as a delivery company… lady say that not they problem that I should contact my bank and hang up the phone