Abt ElectronicsReviews of abt.com

Unfortunately every time I place an online order, they cancel it for no given reason. When trying to live chat, or talk on the phone, they end up hanging up on me or closing the chat. Very unprofessional customer service. Not willing to help at all. *update after response* they never contacted me Thursday and I didnt figure out they canceled my order until the next day after business hours. They never called or emailed to tell me I just happened to check my order. When explaining to them im using a virtual card from a leasing company, they refuse to process the order still and refuse to contact the leasing company to confirm the order.

BUYERS BEWARE! I purchased an LG washing machine and dryer from ABT three years ago. The washer leaked through my wall under the floor of my bathroom and caused severe mold damage. I’ve had to pay close to $20,000 to have the bathroom remodeled. The washing machine connector/line was all rusted out. LG claims these lines were not the lines made for the washing machine. ABT claims otherwise. Of course, none of the warranties cover this issue, or any you could possibly have. On top of the extreme damage caused to my house and health, the ABT claims Guy yelled at me over the phone that it was due to my “shitty contractor” who hooked up the washer. Great customer service ABT! Moreover, a monkey could hook up a connector to a sprocket. Why would the connectors rust out within 3 years? Aren’t those made for water? Now it’s on small claims court! Do not shop at this shack!

Terrible experience I’ve been a customer with ABT for many years and bought many appliances through them. For the most part, I’ve been satisfied. Generally speaking, I dont even look elsewhere - something needs replacing, “let’s go to Abt”.This time however, I was sold a lemon. My $1,600 fridge, which latest only 2 years, stopped working two weeks ago. Two hundred dollars and two separate less-than-five-minute repair visits later, I’m told that I need a new unit. I called customer service to express my grievances, where I was then transferred to a sales rep who, naturally, went into sales mode. “Well, we have this fridge which is on sale right now”… Hold up, full stop. Abt is not trying to sell me two brand new fridges, within two years, without so much as an apology. In retrospect, I should have gotten the extended warranty - but the fact remains that this fridge was less than two years old. If nothing is going to be done about this, then unfortunately, I will no longer be purchasing from ABT

Very sad to say that Abt has gone from top of the line customer service to atrocious. Three attempts to deliver an appliance before they brought the right model. Then they arrive at 5:00 on a Friday and spend 90 minutes installing to discover that the machine isn't working properly. Horrible! Costco would be a much better option

By my experience abt it’s not a trustful company When you purchasing items, they are so nice and they lying a lot regarding the free service for one year or three years But after you have problem with the machine you buy, they’re not gonna do their free service they telling you only the part is free for that amount of months and charging starting from $250 is better to buy some of the stuff like laundry, machine, dryer machine from Home Depot and if anything happen, you true I’m by the new one which for $500 it’s gonna be my last purchase from app and I gonna let all my friends know about we purchased a speed queen dry machine is almost 9 months but they told us we have three years warranty. The machine is not working well, but they telling us the service charge is 250 they coming the final problem 250 they going the parts gonna be free again they coming they might gonna charge you up to $500 for exchanging the part it’s gonna cost me more than what I can buy in Home Depot. Let’s work one or two years is worth it better than purchasing from abt. No more abt thank you

Back on 1/28/25, I purchased a Whirlpool dishwasher. Within a week, the unit showed an error code. Had a ABT technician check it out and cleared it. 1 week later, it showed the same error code, had a technician come out, had to order parts. Two weeks later, a third technician came to install the parts. A couple of days later and the unit threw the same code. 3rd technician came out and cleared the code. Now 2 months later, the unit threw a different code. Had a technician come out to tell me that the unit was not correctly installed, and the damage was un-repairable. Now I have a $700 dollar dish washer that is unrepairable. You would believe that having multiple technicians work on it, how could the unit be damaged to the point of being unrepairable ? So now, based upon the technician who came on 3/31/25, and determined the machine unrepairable due to the unit installation, there will be no replacement or refund.

I received a damaged 75' TV and they refused to do anything about it. Other than give me the run around and send me to a repairman. What a shame because I'm redoing two properties right now that need high end appliances and I was hoping they would be it. They will be getting none of my business going forth. Think twice before ordering and ask about all warranties ahead of time and get everything in writing. Also pay with a credit card that will reimburse you if they screw up or try to defraud you.

My tenant in Evanston bought a brand new washer/dryer combo ($2,400ish) in February 2023 from ABT Electronics. Last month (Feb 2025), the dryer stopped running. The purchase has one-year warranty. Obviously, the warranty expired. So my tenant purchased $209 service package which included unlimited visits to solve the problem. The technician came in twice and was not able to fix the dryer. On his third visit, he proposed changing the following parts: the main board, the motor and the heater Assy. The total estimate is $1,279 - equivalent to, if not more than, buying a new dryer. Since the estimate was so high, I called the appliance repair company. The technician came in and fixe the problem within 20 minutes - the labor costs $140. No parts need to be changed. My tenant called the ABT store to request a refund. They declined with the following logic: the $209 fee covers unlimited visits until they figure out the problem. If we didn't go with another company they would have eventually figure out the problem and fixed it. I laughed when I saw what the tenant messaged me - So the logic is this: They promise they will eventually solve the issue. They came in twice and didn't. So as a last resort, they proposed changing all major parts of the dryer. If the dryer resumes working after replacing all major parts, I need to pay $1,279 for the parts. I actually trust their third proposal will work because they are essentially replacing a new dryer for me, whereas the technician I found fixed the problem in one visit, 20 minutes, cost me $140. I really don't know what to say about this company. I would just like to share the experience with all future/potential customers and be cautious with this company.