Abt ElectronicsReviews of abt.com

The take your money and then don't deliver. They lie. They deny chat, phone call and email.

Bought a washer. They used Ryder to ship it. Ryder is impossible to deal with. Delays, no updates on delivery, no tracking info. The estimated delivery date when I ordered has come and gone, and it'll likely be another week before the item is delivered. Good prices and selection, but ABT is using a poor shipping company.

Sold a used, dirty unit as new — poor handling afterward I purchased what was supposed to be a brand new unit from Abt Electronics and instead received a clearly used product. The condition was unacceptable: Residue (“sauce”) on parts Rust visible on components Repacked box with missing protective plastics This was obviously not a new item. What made it worse was how it was handled. I was promised a response within 24 hours — nothing happened for over three days. When I followed up, I was asked to resend photos that had already been sent, and then told there was “no complaint to be made.” Instead of resolving the issue properly, they tried to offer a $175 discount to keep a contaminated, used unit. That’s not a solution — that’s trying to make a problem go away cheaply. Only after pushing back multiple times did they agree to process a return. Overall, this shows serious issues with: Quality control (used items being shipped as new) Internal communication Customer service professionalism I would not trust them to deliver a properly inspected product.

Bought a fridge last week, got tracking email but the tracking number doesn’t work. I have been calling ABT and Hub logistic so many times, no one can tell me where my fridge is. This is the first time I purchased from ABT, because of all the good reviews, now I feel so regret, not mentioning the ABT customer service bad attitude, really ruin my day.

My wife purchased an expensive vacuum cleaner last November, but was told it was on back order and would be delivered to her when it came in. She paid for the order, but it was never delivered. Abt says they shipped it via UPS and we would have to take it up with UPS. We have no leverage with UPS who simply claims they deliver all the packages they get and sent a picture, not of the package, but a picture of our building with a circle drawn around a locked door that only resident cars can enter. Based on my experience, I would not pay for anything from Apt unless you can walk out with it! Order can be verified with her Cell number 312-925-7711

I bought a Kitchenaid range from Abt. It’s a lemon. I had their techs out about 8 times. They never did anything. Never fixed it. Just waited until the 1 year was up and they were off the hook. Abt Electronics is garbage. Now I’m trying to deal with Whirlpool Corp and they are no better. Even the repair guys say “unless it’s something easy they don’t care”. Last guy I had out didn’t even turn the oven on before he told me there is nothing wrong with it. I wouldn’t buy dog food from Abt. I certainly won’t spend almost $2000 for a range again

The customer service for ABT is horrible. Even looking about some of these one star review replies, they do not take constructive criticism very well. I see a lot of passive aggression. I.e “ Cat did not reach out to us until almost 90 days after delivery and told 2 different stories about what was wrong with the TV” and another one asking a customer to give their contact information through a public forum. They need to work on their professionalism

The agent Dylan was incredibly rude, dismissive, and completely unprofessional. I was denied a refund or any form of compensation despite receiving damaged headphones that clearly arrived defective, and instead of helping, they tried to blame me, the customer, for their faulty product. I will be filing a chargeback and reporting this incident. After I reached out, they continued replying in a passive-aggressive and condescending manner, trying to gaslight me and twist the situation to make it seem like I was at fault. What’s worse, they lied about the entire interaction and refused to take accountability when I was completely willing to return the product. The headphones stopped working only a couple of months after purchase with normal use, yet they accused me of damaging them myself. Their customer service is shocking—hostile, dishonest, and unprofessional from start to finish. I was treated unfairly and believe racial bias played a role, as they even responded by saying it was “sad I fabricated racism,” which is both insulting and completely inappropriate. I have filed a report with the BBB and BCC for their conduct. This company clearly does not care about its customers or basic respect. Do not shop here—they lie, deflect blame, and disrespect customers instead of resolving issues. Support Black-owned businesses and others that actually value accountability, integrity, and human decency. Edit: Oh keep replying to me, I just know you’re mad LOL! 🤡🥺 Support black owned businesses. FREE PALESTINE. FREE PALESTINE. “Shameful” aww love the deflection and gaslighting…