Abt ElectronicsReviews of abt.com

Not an easy spot to insert oven/microwave. Even more difficult to insert new one. Lots of measuring and careful work. They were amazing.

Very smooth process. Shippers communicated well, and came when promised. Second major appliance from Abt. Was not an issue for me, as this refrigerator was going IN the garage, but if you do not order enhanced delivery , what you get a big box in your garage.

I liked how great the guys were and I love my new dryer!

I recently purchased 2 dehumidifiers from ABT using their online website. The online literature describing the dehumidifiers stated (in two places) that drainage hoses were included. When the product arrived, there were no hoses. I called customer service and was told hoses were, in fact, not included; directly contradicting their online literature. The customer service agent instead offered to sell me hoses at a discounted price. I found this insulting. After posting a not so favorable review on Trustpilot concerning this matter, I received a call from ABT and spoke with an individual who not only apologized for their website’s misstatement but readily agreed to provide the hoses in question at no additional cost to me. Having had a career in a service industry, I know mistakes happen. But often times it’s how the mistakes are addressed and made right that makes the difference. In this case ABT made things right and I am happy to acknowledge their efforts.

We recently completed a major HVAC project at our home in Riverwoods, Illinois, and who would've known it but to our surprise, we heard that ABT was in the HVAC business. After shopping around, we decided to go with ABT and purchased a 4 ton and 5 ton HVAC units, a boiler, and a tankless water heater. This was a complicated project, from an aesthetics standpoint it came out great, It should be featured in Better Homes & Gardens of utility rooms, it's a real piece of art! Although this is not a perfect story, the process wasn’t without its challenges, as we had team after team come out to troubleshoot issues, it was at that point I came to realize that if we had chosen any of the other companies, they likely would have walked away after receiving our payment. However, when it comes to customer service and wanting to make a customer happy any business could take a page from these guys. ABT’s commitment to customer service was truly impressive. From day one, Service Manager, Dan Raysby, assured us they wouldn’t leave the job until we were completely satisfied. One persistent issue was with the dampers not closing properly, which required multiple visits to resolve. At one point, I thought I’d have to settle for a less than perfect system, but Dan reminded me of his original promise. He ended up delivering on that promise by involving the manufacturer, along with his team, they finally got everything working to our satisfaction. The bottom line: if I had gone with any other company, I highly doubt I would have received this level of service and dedication. It’s rare to find a company that will come back again and again on their own time and expense to ensure the job is done right. I highly recommend ABT! Jay S

I accidentally ordered the wrong microwave trim kit 2 times. Customer service was top notch with really fast response times. They gave me return shipping labels complimentary and thrn credited my card back promptly.

We've purchased several applicances over the years (W/D, Fridge, D/W, and Oven). The delivery teams and installations have always been top notch. Our oldest purchase from them, a W/D (Maytag) starting going crazy during spin cycle after 8 years. I was about to my best Youtube service tech impression, but we decided to give ABT a try first. Well, glad we did because my DIY journey would've taken us down a completely different rabbit hole. At any rate, tech was friendly and very knowledgeable. We will continue doing our appliance shopping with them.

I bought a tablet and it wouldn't link to my cellular account. There was no way to put in a SIM or ESIM card! Although it was a pain for me to figure this out, I sent an email to Abt and they quickly sent me a return address label and made that part of it quick and painless. I had it boxed and shipped within the hour.