Abra provides high-net-worth individuals and institutions with a competitive edge in trading, investing, and collateralized borrowing—while maintaining full control through segregated account infrastructure.
Abra (abra.com) has 243 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
abra.com
Website
abra.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I am not happy with ABRA. I would not recommend using this app at all. They can take your money but you will not be able to withdraw from it. I hope one day I can get my money out of this app.
Response from AbraJul 23, 2021
Hello George, Thanks for your patience. We recognize that this can’t be an easy thing to deal with as you have a very unique case. A banking specialist will be sure to reach out with an update via your ticket: 371495 later today. Please let us know if you have any other questions. Best Abra Support
KN
Kyle N.
I am very disappointed In this app
I am very disappointed In this app, I will never ever recommend this app to anyone.
I transferred thousands of dollars into the app because I wanted to earn 10.5 % on my cryptocurrency.
I am now waiting to to be approved which I didn't know I had to go through an approval process.
They say it takes up to 5 days to be approved and it's been weeks.
I have tried contacting their customer service and its just an automated bot.
I tried transferring my coin out because I am tired of their lies, but I can not until the application process is done. They had no problem taking my money, it only took a few minutes for that to go through.
I will never ever recommend this app to anyone. I will never use this app again.
I started looking at abra's Facebook page and there are lots of dissatisfied customer's in the comments, the ones that were not deleted yet.
BEWARE OF THESE PEOPLE.
Response from AbraJul 14, 2021
Hello Kyle, We apologize for the delay in our response. Prime Trust can take longer to approve depending on the requirements.
Our team has reached out to Prime Trust in order to resolve this issue. We will reply to your ticket: 353381. If you have any other questions please respond to the ticket listed above.
Best, Abra Support
KM
Kimberly M.
Is there a minus stars option
Is there a minus stars option? No? Ok. Well I had this app and had no problems with it, UNTIL my phone crashed and I had to reboot. I sign in with either my finger print or pass code normally.. well when I reinstalled abra app it does not allow those options. It is asking for a recovery phrase. I always written down passcodes and stuff, have 1 recovery phrase in my book, which was generated by the crypto app. Not abra. I contacted support and was told I set up a recovery phrase even told me what the first word was, but I DID NOT SET ONE UP!!!! ONLY USED PASSCODE AND FINGERPRINT. I WANT MY CRYPTO!
Update: still has not changed i did not set one up. I used a numeric passcode and my fingerprint.
Response from AbraJun 30, 2021
Hello Kimberly, Thanks for reaching out and we apologize for the confusion here.
Within the first 3 days of downloading the Abra app all users are prompted to confirm and write down their recovery phrase or sooner if funds are at risk. Unfortunately, in order to recover your wallet, you would need your recovery/backup phrase with you and ready to use. Our company never has access to your associated recovery phrase.
We urge all users to write down their recovery phrases for this very reason. WIf you need anything else, please write into [email protected]. --Abra Support
DW
Darriezel W.
Avoid this Abra app
Avoid this Abra app. Biggest regret to trust this app. My money was stolen. Very unprofessional people. I’ve been written them about my deposit for 3 weeks and my deposit has never transferred to my abra account. 100% sure that the rest of my money into this account will be stolen as well. Never trust this app. again. Better using coinbase than this poor, scammer app. 😠 😡
Response from AbraJun 23, 2021
Hello Darriezel, We apologize for the confusion here. Wire deposits are initiated externally of the Abra app. Our team cannot see this deposit until it reaches your wallet. Our team has requested additional information regarding this deposit multiple times and without that specific information, Prime Trust will be unable to locate your wire deposit. Please respond to that email at your earliest convenience. Best, Abra Support
JE
Jake E.
It been a month ago but my application…
It been a month ago but my application in primetrust is still im pending no can help even support no reply at all
Response from AbraJun 12, 2021
Hello Jake, We apologize for the delay. However, our team has replied to your ticket: 320937, and your issue was re-escalated. Please let us know if you have any other questions. --Abra Support
MH
Michael H.
Scam
Scam. Nothing more or less.
Response from AbraMay 18, 2021
Hello Michael,
We apologize for the confusion here. However, when you initiate a deposit and hit 'review' a notification pops up and informs you of the 60 day hold, once you tap 'confirm' you are agreeing to this hold. Please note that you can continue to exchange assets without any restrictions. Here's a resource that can help: https://support.abra.com/hc/en-us/articles/360042827791. Again we apologize for the confusion and if you have any other questions please reach out to [email protected] Abra Support
DA
David A.
My money is in limbo
I made a transfer of money on April 12th to start working with the App. Today is May 14th and, although I reported this issue to customer support, my balance is still at 0€. I no longer want to use the App. Please, I want my money back.
Updated in June 3rd. I am still waiting for a solution. My ticket ID on your customer support system is 285815 and it is assigned to a person called Jisoo since April 20th.
Updated in July 12th. I´ve got my money back. What a relief!
Response from AbraMay 15, 2021
Hello David,
We apologize for any delays in our response. However, I do not see an email with your name. I have requested your information through Trustpilot, please reply and we'd be happy to resolve this issue. --Best Abra Support
MA
Mark
Poor support
Poor support, I tried to withdraw funds, my bank confirmed the funds were returned due to an error on my banks part, who gave me the incorrect branch detail that my account was associated with, however, when I provided the correct information, completing a disbursement form, 1 month later I have still not received the funds and am being ignored by their support, or at best. they respond days after me asking for an update, saying they were very busy at the moment. It is a joke. I am happy to provide Trustpilot full transparency to corroborate my post!
Well Still going on, radio silence as per normal, another 7 days, that is 2.7 months since initial withdrawal request! Tick Tock, how can anyone deal with an organisation like this!!!
I have not heard from anyone btw only their marketing apps!!
Response from AbraMay 13, 2021
Hello Mark,
We apologize for the delay in our response. Our team has responded to your ticket and reached out to Prime Trust in order to resolve this issue. Once we have an update we will be sure to provide an update via your ticket #272881. Thank you for your patience. Best, Abra Support.