AbraReviews of abra.com

Abra is the worst “investment/crypto” app I’ve ever had. I have Etrade, Robinhood, Coinbase and other banking apps and never experienced the problems I’ve been experiencing with Abra. The Abra app crashes whenever I try depositing money from my bank (which I’m thankful since it’s impossible to withdraw your own money). In May 2021 I transferred USDC from Coinbase to Abra to receive weekly interest. Due to the app being terrible my account shows a zero balance even though it shows the original deposit transaction and the weekly interest deposit transactions. I’ve sent multiple emails since June and I get the same reply that they’re working on it and escalating it to the engineering team. Abra, if you can’t figure out what’s wrong with the app then transfer my USDC back to Coinbase.

That is trash and so is Prime Trust. Just like everyone is saying on this website. It took forever for them to approve my application at Prime Trust. Once approved I was able to send money in no time. Now I want my money back and here are more problems. I have been emailing them for two weeks now. I keep receiving emails from Haesoo, Ava, Nicole, and Mia. They are all bots of course because they say the same thing. Sorry for the confusion.. We have escalated you problem. We have contacted prime trust.. Prime trust is still looking into the problem.. We will send this to our wire team. I have received this email numerous times, and sometimes no response at all. Just like people here say. They are quick to take your money, but when you want it back they are silent. This is definitely a scam. I have never had this problem with Robinhood or Fidelity. How did this app even get on the app store and able to download? I want my money back! #407405. And I know I will receive an automated response here saying if you have any further question please contact us. I have told you my question and I want my money back! I dont have any other questions! UPDATE they replied to my email with this from of course one of the bots still not answering my question or fixing the problem. Now my money has not been deposited to my bank because of a bug they say they have. I have never heard of a bug in the app when it comes to giving me MY money back. Again Robinhood and Fidelity dont have these problems when I want MY money back. Ava (Abra) Oct 11, 2021, 11:04 AM PDT Hello Jeff, Thanks for your patience as our team continues to work on this issue. I understand this is not ideal and an absolute inconvenience. However, a bug or failure in-app requires investigation and is not an instant fix. However, as Prime Trust processes all banking transactions, we do need to wait for their team to resolve this issue. You can always withdraw these funds via cryptocurrency in the meantime. My apologies for the amount of time this may take Prime Trust to resolve and we'll be sure to reach back out once we have an update. Best regards, -Ava I want my money. Another update. Prime Trust is trying to make me keep my money in their account and not let me take it out. I just received an email from Abra saying I’m trying to send an international wire with a domestic swift code. Chase bank only has one swift code it’s the same for domestic and international and my routing number is for California. They are making up lies to make me keep my money in their account and sent my money back into the Abra account. What they will do is keep making lies until you get tired of arguing with them and keep your money in the account. Ava (Abra) Oct 13, 2021, 1:37 PM PDT Hello Jeff, Thanks for your patience. Prime Trust has provided an update regarding the reason your withdraw continues to fail. Prime Trust reports you are trying to send an international wire with a domestic SWIFT code and we are unable to do that. As your wallet is a US wallet, and the wire is going to a US based bank account you will need to enter a domestic wire routing number and account number in order to withdraw to a US bank account. Your recent withdrawal has been canceled for this reason. Please enter the correct information in order to withdrawal to your bank account. In the meantime, please let us know if you have any additional questions. This is fraud! You should have my banking information in your system when I sent the wire transfer the first time. That is how legit companies do business.

No problems adding funds to my wallets within Abra. The real issue is withdrawing them. I've verified who I am with Abra themselves, which I guess is ok, no hitch there. Now I want to send my money to my bank, and thats where issue starts. Now you have to submit an application to Prime Trust, who will "hold" your funds. Keywords - "Hold" then send your funds to your bank. Needless to say its been 3 applications, 3 times sending my ID to them, and same message on app "Action needed: Additional documents required" I noticed on BBB website about Prime Trust, and just wow, all the people that were scammed out of money. There is no support on Prime Trust website, nor does Abra have any real help on the matter.

Support don't help me on my problems always saying the technical team will resolve it . Nothing happen until now its been a 6 months , i cant withdraw or exchange on my app they tell me to uninstall and install all my details and wifi or data i use, My problem is everytime i withdraw or exchange there was a pop up saying , opps unexpected error accur my money held for 6 months and there no helping me all the support was saying repeatedly nonsense without solution

Ever since I received a follow up from an unknown named person from Ava on 8/26. No updates or anything has been resolved with my account with this company. As this should be a simple fix, they tend to drag and ignore all issues that should already have been fixed a looooong time ago. Again, if you are looking for desired wallet. I would highly recommend staying away as they have no customer service support and don't resolve any issues in a timely basis. So far its been over one year since this issue still hasn't been resolved. Very terrible customer service!

I WAS SCAMMED FOR $3000... YOUR APP SUCKS WHY CAN'T YOU EVEN TRACE THE WALLET ADDRESSES YOU PROVIDED IN EVERY USERS.... A LOT OF PEOPLE SUFFER 😭 ALTHOUGH ITS NOT YOUR FAULT TOTALLY BUT YOUR APP IS THE MEDIUM WE USED IN TRANSACTIONS YOU SHOULD ATLEAST HAVE SOMETHING TO DO WITH THIS SCAMMED ACCOUNTS. JUST PLEASE. I DID CREATED A TICKET ALREADY. HOPING FOR YOUR RESPONSE.

Transferred crypto to Abra, I'm now unable to withdraw MY money. Crypto is now trapped in this company. Customer support is non existent. Sent numerous emails and still no reply. Please do Not use Abra.

Stay away from this company. Horrible customer service. I am filing complaints with all agencies. I am having the same problem as many. I deposited a small amount of money to earn interest. It was fine all monies were deposited quickly. Then I deposited a larger amount and it has been over a month since the money was taken from my bank. They show it was received but it is not in my account and not making interest. Just says deposit pending. Always the lamest replies back with the same response checking with prime trust bank, we will let you know shortly. You should be ashamed ABRA and prime trust bank. Making interest on all these stalled deposits. Return all my money back ASAP.