Abra provides high-net-worth individuals and institutions with a competitive edge in trading, investing, and collateralized borrowing—while maintaining full control through segregated account infrastructure.
Abra (abra.com) has 243 customer reviews on Five Star Index, with an average rating of 1.8 out of 5.
Also known as
abra.com
Website
abra.com
Category
Banking & Money
Listed on Five Star Index
2026
About these reviews
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The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Abea steal money and will locked your account. Do not invest in this company
I have submit my primary and second ID, unfortunately, they did not accept it.. I was applying for a new ID will takes time so can seek approval.. I just found out out that they lock my account saying that there's a duplicate account after I credit lots of money in my account which can't withdraw. My father the same way, was about to sue them before they unlock my father account. They are good in the words terms and condition either temporary or permanent lock without justify the reason. If I wait them to response I think it must be permanent lock. They must be using this funds to earn money. Perhaps, lawsuit is the only way to unlock account.
557846 ticket responded to me with copy paste of previous response of customer support, is one of the useless response. I can prove my ownership, but they are not willing to nor NY info provided. It's the way of stealing or scam feature
Response from AbraJan 25, 2022
We can understand how this may be frustrating and appreciate you taking the time to leave the review. A member of our team has recently reached out to you from ticket #557846 via email. If you have any additional questions, please follow up with your ticket #557846. Best, Abra Support
AH
Abdullah Harun K.
Abra confiscated my $17
I created an account with my own ID and my own phone number I got the first bonus then I sent $17 to my account I wrote his recovery code to enter a friend's account I entered his account with my own phone number my account was seized by abra.
Response from AbraJan 21, 2022
We can understand how this may be frustrating and appreciate you taking the time to leave the review. We'd like to look into this further but were unable to locate you based off of the information in your review. We requested requested your information through Trustpilot, please reply and we'd be happy to look into this for you. Best, Abra Support
FO
Francesco O.
Truffa ladri scam
Sono dei truffatori,senza preavviso rimuovono un token facendoti perdere la cifra integralmente,non puoi ne cambiare ne spostare le tue crypto,millantano di averti avvisato con fantomatiche email mai arrivate,una truffa scammano 🤮🤮🤮🤮 dicono nella risposta che un operatore mi ha già risposto… si lo aveva fatto,campando in aria le solite scuse assurde e di fatto non risolvendo nulla,non hanno nemmeno cercato una soluzione,si sono limitati a scrivere che erano dispiaciuti e che tutti i clienti erano stati avvisati,cosa non vera. Confermo che non sono per nulla seri.
Response from AbraJan 31, 2022
We appreciate you reaching out. We can see that a member of our team has already reached out to your ticket #548230. If you have any additional questions, please reach back out to your ticket #548230. Best, Abra Support
SP
Stefano P.
Unrelaiable
I didn't want to make a review, but it looks like this is the only way to solve the problems out in a decent way.
If you think about opening an account, please be awared to choose another wallet, as this is completely unreliable.
I opened an account attracted by the welcome bonus, and as i met alle the requirements the bonus was regularly released.
After that, i received an offer for the black friday, in which i would have received 30 usd if:
-Watch Money Talks from 9am to 10am (PT) on 11/26
-Submit your wallet ID in the comments during that time
-Fund $1 into your Abra account
-Keep the funds in your wallet for 1 day
I did all the required steps, but of course i never received any bonus. I wrote several emails to the costumer service receiving always the same pretyped answer that they were meeting an unexpected workflow and they would have come back to me asap.
After more than one month i received an aswer, but the answer didn't match what i was asking for and was answering about a completely different issue (maybe thay mismatched users?). I correct them, and they answered that i was not in the list for receiving the bonus.
Fortunately, during the video streaming there was some guy claiming that the giveaway was a scam, so i took the chance to make a screenshot: i then answered why i was out of the list as i met all the conditions, and i attached the due proof of completion.
From there on, it was a continuous refrain of the same pre-typed asnwer "you're out of the list", "you're out of the list", "you're out of the list"!
Even though i am italian, i understand English good enough to understand statings at a glance, so it is completely unuseful to repeat the same things over and over again; am not that silly, i am asking WHY i am outside the list, as i can prove that i met all the requirements.
I conceived 3 possible explanations of this:
-they employ parrots
-they are kidding me
-they are scam
Whatever would be the correct response, i can resume:
-the costumer care sucks
-they are not reliable
For sure, i would never ever receive my USD 30 in CPRX, i hope btw to be able to withdraw all my money without loosing too much and close my wallet and never come back, as i son't want to give my bitcoins to an unrelaiabe operator.
My ticket nr 495755 at th present moment (01/07/22 20.30 GMT+1) is still open, i will keep you up to date.
Update 01/08/22 00.10
Another parrot replied to me, stating once again that I am not in the list, and once again not saying why. But this parrot also said that i should not get upset: if you are not in the list you are not in the list. Almost like a disco, but we are not dancing
Response from AbraJan 7, 2022
Thank you for taking the time to write this review. A member of our team has recently reached out to you from ticket #495755 via email. If you have any additional questions, please follow up with your ticket #495755. Best, Abra Support
TR
Trustpilotmaster
Based on the reviews posted here I will…
Based on the reviews posted here I will not become an Abra customer.
Response from AbraJan 5, 2022
Thank you for taking the time to leave this review. We're sorry to hear about your decision to not become an Abra customer. Abra is always looking for feedback to help improve our customer's experiences. If you have any feedback for us, please reach out to support.abra.com/hc/en-us for further assistance. Best, Abra Support
BG
BlueMove G.
Stay away.
Stay away.: they are bona fide thieves. They will give you address to deposit funds without warning you they only accept ERC20 token. If I'm not warned, I can't be responsible. Stay away from Abra!
Response from AbraJan 4, 2022
We appreciate your feedback and will make sure to let the team know. You can look at this article here for more information on coins that are supported on the ERC20 network: support.abra.com/hc/en-us/articles/4412777570075. If you have any additional feedback for us, please reach out to support.abra.com/hc/en-us for further assistance. Best, Abra Support
AD
Arthur D.
Well since support seems to reply to…
Well since support seems to reply to our needs when we leave negative reviews only , I’ll try this as a last attempt
After submitting a ticket Nov 15th with no reply I sent another on Nov 30th. (It says don’t send multiple tickets but what choice did I have with no response at all from 1st)
Got a response to my second ticket (#471085) and it was a auto response with guidance to look at FAQ section for my awnser. Problem is my issue was me never having received my $25 bonus for having been referred.
Their lack of support for something involving potentially large amounts of my money is scary.
If they can please give me my promised $25 I would consider giving them a second chance to see if their app features or of actual use (lending , cash back)
Response from AbraDec 21, 2021
Thank you for taking the time to write this review. A member of our team has recently responded to your ticket #471085 via email. If you have any additional questions, please follow up with your ticket #471085. Best, Abra Support
OB
odigie B.
Abra support still has not responded to…
Also you asked me to provide a reference number I couldn’t get that I don’t know how to I can provide my wallet I d but I guess it’s not safe here
Abra support still has not responded to me my bonus has not still been credited even after depositing and passing everything I mailed support itz been days no response support simply does not exist I guess
Response from AbraDec 16, 2021
Thank you for taking the time to write this review. A member of our team has responded to your ticket #511192 via email. If you have any additional questions, please follow up with your ticket #511192. Best, Abra Support