I bought a high end camera system and accessories totaling over $2,000.00. I used thier 6 month same as cash interest free payment plan. Financing was easy and I received order timely. I was shipped the correct camera but some of the accessories were missing or different from what I ordered. When I addressed the problem I was given some excuse and redirected to talk to someone else. All of this ended up taking longer than six months. I didn't pay the loan amount in full because I had not received my full order. This lead to the loan amount on the day over six months to balloon to twice the original loan amount. I had paid the amount of camera and items I received on time. The company continued to charge my bank account even though I complained. I called y bank to stop payment and the company kept renewing the information and making wihdrawls from my account even though I had not received my correct order. I had to cancel my card and bank account to get them to stop withdrwling monies. Now we are at a stalemate with them claiming I owe more monies 100% over prchase price. I still have not received original products ordered.
NI
Niko
UNREAL
UNREAL! AVOID AT ALL COST! Scam operation... they bought a reputable and old store and turned it into a bait and switch shop. AVOID A ALL COSTS!
GW
Gerhard W.
Bad company, bait and switch and non performing
They are dishonest and bait and switch on you and do not deliver on their promises. I ordered a camera body and they did not ship it, so I called in to inquire I ended up with a pushy sales guy who wanted me to upgrade the order. I did and was promised rush shipping. 3 business days later no ship, even with the sales guys promising me shipment next day.
It is the second experience with Abe's with identical pattern I have. They advertise great prices, but are dishonest in their business practices and do not follow up. I had to cancel my order and go somewhere else.
Stay away from them.
TP
Tracie P.
Lack of communication, lack of follow through ,overall - HORRIBLE Experience.
I ordered a top of the line, Samsung dryer. I have no issue with the product - it is wonderful, I have issue with the customer focus and horrible communication of this company. I picked them based on price, and I regret that choice.
#1 - The confirmation email said it would be 1-3 days until I should get communication on shipping - on day 4 - I contacted the number included - turned out to be a sales agent who quickly talked me into upgrading my delivery from "drop at the curb, and any damage would have to be take up with the shipper" to the so called white glove service - THANKFULLY, he was some how able to discount that service from the normal $240 to $79.
#2 - Now to add the new charge, he canceled my original charge against my card, to place the new total - normally wouldn't be an issue, but I had canceled my card after approving the amount due to a fraudulent charge that showed up the day after I bought from them. I was notified via what I assume was automated email, since I replied IMMEDIATELY, 3 times with request to change my form of payment. I NEVER got a response from that email chain.
#3 - THANKFUL that the charge didn't go through, because the second charge was for the WRONG amount. When I called the sales person back, I had to resend my email with my 1st total to prove to him that what he was seeing was a typo .... he did correct it, but I never received a new email with the corrected total.
#4 - So, a week later, I was still trying to get someone to take my new card number - by reaching out through the webpage, because I never got info back on the email I sent. This was quickly processed once I submitted the online form...however when I asked if I could get some idea about shipping etc. I was told, that is not billing, so you will need to call someone else on that.... no offer to transfer, or any other assistance.
#5 - As I waited some more, checking the website, I finally see that IT HAD SHIPPED -- with no email to me, no phone call, no information. When I clicked on the tracking link, it took me to UPS (with an error page). Of course my 150lb dryer was not being shipped UPS...and should be handled by the "white glove service". I again I contacted someone new through the webpage --- and was told -- no it was with another company, and they would call me "next week to set up delivery"!
"They usually call a night before they are ready to deliver. They will bring the dryer into your home, and unpack it for you. " is what I was told.
#6 - I got a message on my phone as I missed the call -- " We will deliver your shipment between 7am - 11am Monday morning" WOW - for someone that was supposed to call to SET UP delivery, this service kind of left a bad impression - but I didn't call them back as I just WANTED MY DRYER!!
#7 - The White Glove Service showed up .. on time, about 10am. They got off the truck and asked me "You have a stove?" -- NO, it is a dryer.... They proceed to get it off the truck and too my front door, where it becomes clear that the outside packaging needs to be removed. They turn to ME and ask if I have a KNIFE or something! The packaging says don't use a knife for one... for two, they are supposed to unpackage this product and they were NOT prepared in any way to do this. I then tell the to just leave it in my front hallway as I wasn't about to let these guys try to take the rest of the packaging off. As they left "Oh we don't take the trash, you want me to leave this here or take to the curb?" WOW - as I said THANKFULLY I didn't pay full price for this upgrade.
#8 - As you can imagine, I was more than a bit upset at this point. My email to customer service was basically a duplicate of this review -- to which I got an email saying "sorry , we will send you $100 restaurant gift certificate in the next 24 hours" - I sent an email 3 days later asking where that promised gift certificate was... it is now day 12, and I have yet to hear back from them again. I suppose I must go back to the website to get back in the queue as they do not look at emails they have already written off.
PLEASE PLEASE, think twice about buying any large appliances from this company. A product I bought with 3- 5 day free shipping took 24 days, and that is with the most worthless $79 I could have spent on the upgraded "white glove" service - but then again, had I not upgraded, sales made it clear that I would have no support from abesofmaine on damaged product, I would have to take it up with the shipper and they would, and I quote, "tell you that you damaged it after they dropped it off".
