Krish
Item out of stock - Really?
A few days after placing the order, I received an email stating that the item ordered is out of stock and whether I would accept a substitute. If the item was out of stock, the order should not have been accepted inthe first place. Edit: Based on a satisfactory response from the Company, the rating is amended to 4-stars.
Response from Abc HomeopathyMay 14, 2020
Hi Krish, I'm very sorry we could not get you the item you wanted. I do understand that this can be very frustrating. There are too many products (hundreds of thousands of items) for us ,or anybody else, to hold stock of any but the most common remedies. We are therefore reliant on what the lab tell us is available. Unfortunately, sometimes, the first we know of an item being out of stock is when the order bounces. This will be the same with any supplier of Boiron remedies. They simply do not offer a real time availability system that we (or anyone else) can query. Secondly, I have looked up your order. Your order came in on Wednesday 6th May, and we notified you it was out of stock on Thursday 7th May, as soon as we knew it was out of stock, not "a few days later". I'm sorry you feel we offer a one star service, but please understand that we honestly do try to do our best with the information we have. Stay safe, Simon Broadley Managing director