ABCCANOPYReviews of abccanopy.com

Good customer service

We love how easy and heavy duty our 10x20 tent is. In an unfortunate issue one of the legs broke. When we needed it replaced they were so easy to work with to get a replacement here. Great product and great customer service!

Product was as advertised and pretty quick turn around and delivery

The customer service is fantastic. They have quality products. They are eager to answer any questions.

I have purchased several canopies from ABC, and the shipping experience has always been excellent. The items arrive quickly, allowing you to begin setup without a long wait. Once assembled, the canopies provide an amazing experience. This time, I purchased a canopy with mesh sides. While I was pleased with the overall product, the mesh setup did not feel as secure as I would have liked.

The canopy bag i ordered didn't work out but the company customer service made the process simple and easy to work with to get a refund. There team is clearly customer service dedicated would use them in the future if my needs required it and would recommend for others to use.

The canopy is made very well. The top tore and I need a new one. I cannot find one on their website. And if you need customer service THERE IS NONE! No phone number to call them. You must email them which I have several times and have NEVER HEARD BACK! The company responded to my review with some promising comment of helping me. However, 5 days later, I've never heard from them. Today is July 3. No contact from their CUSTOMER SERVICE DEPARTMENT. This is the point they've won-I lost-game over 😡 As of July 5th, I have been in frequent contact with the customer service department via email. FINALLY. They stated that some of my earlier emails had been misplaced in their system. Once they straightened out the issue, they have completely solved my problem. They were very apologetic. They informed me that the particular canopy I have that is broken, is an older model. I was never able to receive or locate a part number to order just the replacement canopy material. Not the metal frame. However, they are going to send me a completely new canopy. AT NO COST TO ME AT ALL!!!!!! For all the frustration I have experienced trying to just get a replacement top. I reiterated the fact, that I am not a person seeking any for free. I always pay for what I want or get. The simple fact they are willing to do this for me, because of computer email issues, is BEYOND ANYTHING I have heard of or experienced myself before. They have certainly proven to me that, not only THAT THEIR CUSTOMER SERVICE EXIST, IT IS WAY BEYOND EXCEPTIONAL!!! My ONLY complaint now is that I cannot leave a review MUCH BETTER THAN 5 STARS!!!!!! 10 STARS PLUS!!! THIS customer service, as well as the fact that their products are SUPERIOR to any other canopy I've ever had or seen, I could not recommend ANY other canopy company than ABCCANOPY!!!!!! ABSOLUTELY FANTASTIC EXPERIENCE!!!!!! They did the job!!!!!! THIS IS THE PLACE TO GET YOUR CANOPY!!!! LOOK NO FURTHER THAN, ABCCANOPY!!!!! 🌟🌟🌟🌟🌟 👍👍👍👍👍 ⭐️⭐️⭐️⭐️🏅🏅🏅🏅🏅 THANK YOU-ABCCANOPY!!!!!@

ABC Canopy was great to work with. Highly recommend Michael Fisher